Roy Barnes, Bob Kelleher (The Employee Engagement Group)

Broschiertes Buch

Customer Experience for Dummies

Beschreibung

Gain, engage, and retain customers with positive experiences A positive customer experience is absolutely essential to keeping your business relevant. Today's business owners need to know how to connect and engage with their customers through a variety of different channels, including online reviews and word of mouth.

Autor

Roy Barnes is one of the leading authorities on Customer Experience Design and Performance Management. He has more than 25 years of experience delivering world class results in both the for-profit and non-profit sectors. Bob Kelleher is the author of Employee Engagement For Dummies and the Founder of The Employee Engagement Group.

Produktdetails

• Verlag: John Wiley & Sons Inc
• Seitenzahl: 368
• Erscheinungstermin: 1. November 2014
• Englisch
• Abmessung: 236mm x 187mm x 22mm
• Gewicht: 654g
• ISBN-13: 9781118725603
• ISBN-10: 1118725603
• Artikelnr.: 38427848