Achieve All Your Business Goals Using the Art of Conversation "This book will increase your influence and success rate by the end of the first chapter." -Alan Weiss, PhD, author of Million Dollar Consulting and Getting Started in Consulting What is the key to business success? COLLABORATION. Executive coach and professional development expert Shawn Kent Hayashi provides everything you need to inspire, take part in, and manage the kinds of conversations that are the hallmark of true teamwork. In Conversations That Get Results and Inspire Collaboration, Hayashi answers the questions she is most…mehr
Achieve All Your Business Goals Using the Art of Conversation "This book will increase your influence and success rate by the end of the first chapter." -Alan Weiss, PhD, author of Million Dollar Consulting and Getting Started in Consulting What is the key to business success? COLLABORATION. Executive coach and professional development expert Shawn Kent Hayashi provides everything you need to inspire, take part in, and manage the kinds of conversations that are the hallmark of true teamwork. In Conversations That Get Results and Inspire Collaboration, Hayashi answers the questions she is most frequently asked during coaching and trainingsessions: * What can I do to engage people collaboratively? * How can I ensure I have a positive impact? * How do I get my point across so that others hear me? * How do I address the needs of my coworkers so we can move projects forward? * What can I do to get conversations back on track when they threaten to veer out of control? Featuring case studies illustrating best practices for engaging managers, peers, and employees to build momentum toward success, Conversations That Get Results and Inspire Collaboration gives you the tools to create theright conversation at the right time to achieve any business goal.
CONTENTS Acknowledgments Preface Part 1: The Foundation for Successful Collaboration Chapter 1: Knowing What You Want to Create Business Is a Conversation Focused on Creating Results Engage Your Team, Your Peers, and Your Manager to Take Action Knowing What You Want to Create Application Exercise Chapter 2: People Reading: Communication Styles Preferred Communication Styles Dominance Style Communication Patterns Influence Style Communication Patterns Steady Style Communication Patterns Compliant to Standards Style Communication Patterns What Is the Right Style? Tamara's Story What to Do with DISC Styles How People Learn Based on Communication Styles Predictable Patterns that Sabotage Effective Collaboration How You Can Benefit from Feedback: Common Examples Sophia's 360 Feedback Bob's 360 Feedback People Reading Preferred Communication Styles Application Exercise Chapter 3: People Reading: Motivators Theoretical Utilitarian Social Aesthetic Traditional Individualistic People Reading Motivators Application Exercise Chapter 4: People Reading: Emotional Intelligence Self-Awareness Self-Regulation Motivation Empathy Social Skills People Reading Emotional Intelligence Application Exercise Chapter 5: Tying People Reading Together Anya's Story Jacqueline and Ben's Story In Action: Teresa Bryce Bazemore Worksheet to Practice People Reading in Meetings Tying People Reading Together Application Exercises Part II: The Building Blocks for Successful Collaborations that Get Results Chapter 6: Deep Listening What We Hear and What We Don't Hear: Learning to Listen When Deep Listening Is the Solution Deeply Listening to Yourself Are You Committed to Being a Great Listener? Deeply Listening to Another Person Deeply Listening with a Team Stuart's Story What to Do With the Team Member, Peer, or Boss Who Never Listens! In Action: Adam Berman Deep Listening Application Exercise Chapter 7: Relationship and Group Dynamics That Impact Collaboration Partnership and Enmeshment Decision-Making Power and Control Teresa's Group Decision-Making Story Over Functioning and Under Functioning Changing Patterns Levels of Maturity Emergent Leader Roles Stages of Team Development Kristy Tan Neckowicz's Story: Schedule Chicken Group Dynamics Application Exercise Chapter 8: Storytelling Spot the Plot Jenny's Story Collin's Story Paul's Story Storytelling Application Exercise Chapter 9: When Conflict Stops Progress: Creating More Effective Conversations That Lead to Resolution What Causes Conflict? How Each Communication Style Addresses Conflict Continuing Tamara's Story Fear Underlies Why Individuals and Teams Do Not Resolve Conflict Continuing Jacqueline's Story Conflict Management Is a Business Issue Maximizing Learning Across Networks Conversation for Breakdown: Acknowledging It's Not Going the Way We Want Conversations for Conflict Resolution Common Mistakes in Resolving Conflict Conversations to Withdraw and Disengage: When it is Just Not Working In Action: Jane Dolente Conflict Resolution Application Exercise Chapter 10: Relationship Building Building Your Collaboration and Networking Map Jose's Story Steps to Create Your Map In Action: Karen Schannen Who Do You Want to Know? Create Your Master Mind Team Building Relationships Application Exercise Chapter 11: Having the Necessary Conversations and Getting the Collaboration You Want to Make Positive Changes: Tying It All Together Appendix: The 12 Conversations and How to Use Them to Collaborate Conversation for Connection Conversation for Creating New Possibilities Conversation for Structure Conversation for Commitment Conversation for Action Conversation for Accountability Conversation for Conflict Resolution Conversation for Breakdown Conversation for Withdrawal and Disengagement Conversation for Change Conversation for Appreciation Conversation for Moving On
CONTENTS Acknowledgments Preface Part 1: The Foundation for Successful Collaboration Chapter 1: Knowing What You Want to Create Business Is a Conversation Focused on Creating Results Engage Your Team, Your Peers, and Your Manager to Take Action Knowing What You Want to Create Application Exercise Chapter 2: People Reading: Communication Styles Preferred Communication Styles Dominance Style Communication Patterns Influence Style Communication Patterns Steady Style Communication Patterns Compliant to Standards Style Communication Patterns What Is the Right Style? Tamara's Story What to Do with DISC Styles How People Learn Based on Communication Styles Predictable Patterns that Sabotage Effective Collaboration How You Can Benefit from Feedback: Common Examples Sophia's 360 Feedback Bob's 360 Feedback People Reading Preferred Communication Styles Application Exercise Chapter 3: People Reading: Motivators Theoretical Utilitarian Social Aesthetic Traditional Individualistic People Reading Motivators Application Exercise Chapter 4: People Reading: Emotional Intelligence Self-Awareness Self-Regulation Motivation Empathy Social Skills People Reading Emotional Intelligence Application Exercise Chapter 5: Tying People Reading Together Anya's Story Jacqueline and Ben's Story In Action: Teresa Bryce Bazemore Worksheet to Practice People Reading in Meetings Tying People Reading Together Application Exercises Part II: The Building Blocks for Successful Collaborations that Get Results Chapter 6: Deep Listening What We Hear and What We Don't Hear: Learning to Listen When Deep Listening Is the Solution Deeply Listening to Yourself Are You Committed to Being a Great Listener? Deeply Listening to Another Person Deeply Listening with a Team Stuart's Story What to Do With the Team Member, Peer, or Boss Who Never Listens! In Action: Adam Berman Deep Listening Application Exercise Chapter 7: Relationship and Group Dynamics That Impact Collaboration Partnership and Enmeshment Decision-Making Power and Control Teresa's Group Decision-Making Story Over Functioning and Under Functioning Changing Patterns Levels of Maturity Emergent Leader Roles Stages of Team Development Kristy Tan Neckowicz's Story: Schedule Chicken Group Dynamics Application Exercise Chapter 8: Storytelling Spot the Plot Jenny's Story Collin's Story Paul's Story Storytelling Application Exercise Chapter 9: When Conflict Stops Progress: Creating More Effective Conversations That Lead to Resolution What Causes Conflict? How Each Communication Style Addresses Conflict Continuing Tamara's Story Fear Underlies Why Individuals and Teams Do Not Resolve Conflict Continuing Jacqueline's Story Conflict Management Is a Business Issue Maximizing Learning Across Networks Conversation for Breakdown: Acknowledging It's Not Going the Way We Want Conversations for Conflict Resolution Common Mistakes in Resolving Conflict Conversations to Withdraw and Disengage: When it is Just Not Working In Action: Jane Dolente Conflict Resolution Application Exercise Chapter 10: Relationship Building Building Your Collaboration and Networking Map Jose's Story Steps to Create Your Map In Action: Karen Schannen Who Do You Want to Know? Create Your Master Mind Team Building Relationships Application Exercise Chapter 11: Having the Necessary Conversations and Getting the Collaboration You Want to Make Positive Changes: Tying It All Together Appendix: The 12 Conversations and How to Use Them to Collaborate Conversation for Connection Conversation for Creating New Possibilities Conversation for Structure Conversation for Commitment Conversation for Action Conversation for Accountability Conversation for Conflict Resolution Conversation for Breakdown Conversation for Withdrawal and Disengagement Conversation for Change Conversation for Appreciation Conversation for Moving On
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