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A new theory in instituting quality in logistics, supply-chain, and forwarding operations. Continuous Improvement with Gemba Kaizen gives companies a competitive edge. Freight Forwarding is an essential component to the logistic puzzle. Having a continuous improvement program provides organizations the power to instill consistency and reliability. Gemba Kaizen is the Japanese method used in the Toyota Production System, a philosophy developed by Taiichi Ohno. The philosophy is based on lean productivity, waste reduction, and just-in-time applications. Executives, directors, managers, and technicians are best suited to use this publication authored by Dr. MonDragon. Dr. MonDragon gives you a step-by-step approach on how to achieve consistency and reliability in logistics, supply-chain, and forwarding operations.