Cognitive Work Analysis
Toward Safe, Productive, and Healthy Computer-Based Work
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The book is divided into four parts. Part One provides a motivation by introducing three themes that tie the book together - safety, productivity and worker health. The ecological approach that serves as the conceptual basis behind the book is also described. In addition, a glosssary of terms is provided. Part Two situates the ideas in the book in a broader intellectual context by reviewing alternative approaches to work analysis. The limitations of normative and descriptive approaches are outlined, and the rationale behind the formative approach advocated in this book is explored. Part Three describes the concepts that comprise the cognitive work analysis framework in detail. Each concept is illustrated by a case study, and the implications of the framework for design and research are illustrated by example. Part Four unifies the themes of safety, productivity and health, and shows why the need for the concepts in this book will only increase in the future. In addition, an historical addendum briefly describes the origins of the ideas described in the book.
This book describes, for the first time in pedagogical form, an approach to computer-based work in complex sociotechnical systems developed over the last 30 years by Jens Rasmussen and his colleagues at Risø National Laboratory in Roskilde, Denmark
