This book describes, for the first time in pedagogical form, an approach to computer-based work in complex sociotechnical systems developed over the last 30 years by Jens Rasmussen and his colleagues at Risø National Laboratory in Roskilde, Denmark
This book describes, for the first time in pedagogical form, an approach to computer-based work in complex sociotechnical systems developed over the last 30 years by Jens Rasmussen and his colleagues at Risø National Laboratory in Roskilde, Denmark
Contents: J. Rasmussen, Foreword. Preface. Part I: Introduction. What's in a Word? (Glossary). What's the Problem? Scope and Criteria for Success. Why Work Analysis? An Ecological Perspective. Part II: Three Approaches to Work Analysis. Normative Approaches to Work Analysis: "The One Best Way?" Descriptive Approaches to Work Analysis: "What Workers Really Do." Toward a Formative Approach to Work Analysis: "Workers Finish the Design." Part III: Cognitive Work Analysis in Action. Case Study: Process Control. Phase 1: Work Domain Analysis. Phase 2: Control Tasks Analysis. Phase 3: Strategies Analysis. Phase 4: Social Organization and Cooperation Analysis. Phase 5: Worker Competencies Analysis. Implications for Design and Research. Part IV: Final Words. Designing for Adaptation: Safety, Productivity, and Health and the Global Knowledge-Based Economy. Appendix: Historical Addendum.
Contents: J. Rasmussen, Foreword. Preface. Part I: Introduction. What's in a Word? (Glossary). What's the Problem? Scope and Criteria for Success. Why Work Analysis? An Ecological Perspective. Part II: Three Approaches to Work Analysis. Normative Approaches to Work Analysis: "The One Best Way?" Descriptive Approaches to Work Analysis: "What Workers Really Do." Toward a Formative Approach to Work Analysis: "Workers Finish the Design." Part III: Cognitive Work Analysis in Action. Case Study: Process Control. Phase 1: Work Domain Analysis. Phase 2: Control Tasks Analysis. Phase 3: Strategies Analysis. Phase 4: Social Organization and Cooperation Analysis. Phase 5: Worker Competencies Analysis. Implications for Design and Research. Part IV: Final Words. Designing for Adaptation: Safety, Productivity, and Health and the Global Knowledge-Based Economy. Appendix: Historical Addendum.
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