Citizen Interaction online - Egovernance - Sillah, Aminata
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This book examines citizen interactions on government websites (e-governance). Defined as "the delivery of government information and services online via the Internet or other digital means" (West 2000), e-governance has the potential to improve connections with citizens, businesses, and other governments. Much of the research on e-governance has explored it from the perspective of what government offers online. This book provides a more systematic approach to e-governance by examining why citizens interact with government online. The paper finds that citizens interact online with government…mehr

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Produktbeschreibung
This book examines citizen interactions on government websites (e-governance). Defined as "the delivery of government information and services online via the Internet or other digital means" (West 2000), e-governance has the potential to improve connections with citizens, businesses, and other governments. Much of the research on e-governance has explored it from the perspective of what government offers online. This book provides a more systematic approach to e-governance by examining why citizens interact with government online. The paper finds that citizens interact online with government for many reasons. The author categorizes these reasons as transactional, informational, and participation (e-democracy). The research further finds the least common activity that citizens interact online with is participation in e-democracy. Using institutional theory as an analytical perspective, this research evaluates e-governance and citizens online interaction with their governments. Theimplications of the findings are then discussed.
Autorenporträt
Amina Sillah is currently a lecturer at Towson University in Maryland. Her research interests are in nonprofit organizations, local government and international nongovernmental organizations. Her paper, The Effective Use of Social Media for Nonprofit Organizations: A Descriptive Analysis was Nominated for Best Paper at the ARNOVA in 2014.