Improve your relationships with your boss, peers and teammates, and ensure your voice is heard by engaging in difficult conversations with confidence, clarity, compassion, curiosity, compromise, credibility and courage.
Improve your relationships with your boss, peers and teammates, and ensure your voice is heard by engaging in difficult conversations with confidence, clarity, compassion, curiosity, compromise, credibility and courage.
Roberta Chinsky Matuson is based in Brookline, Massachusetts and helps leaders achieve dramatic improvements in employee engagement, retention, productivity and profitability. She's the president and founder of Matuson Consulting, where she works with Fortune 500 companies and mid-size, emerging companies to create teams that achieve extraordinary results. Known globally as "The Talent Maximizer®," she is a seasoned speaker and the author of five books and blogs for Fast Company, Glassdoor, Forbes and Thrive Global. She is frequently cited in national media including The New York Times, The Wall Street Journal, Chicago Tribune, Inc.com, WashingtonPost.com and NPR.
Inhaltsangabe
Chapter 00: Introduction The Seven Principles for Managing Difficult Conversations; Chapter 01: Confidence Trusting Yourself and the Other Party; Chapter 02: Clarity Making Your Point Clearly and Listening with an Open Mind; Chapter 03: Compassion Be Empathetic and Understanding; Chapter 04: Curiosity Asking Questions Rather Than Shutting Down; Chapter 05: Compromise Earn Respect by Respecting Others; Chapter 06: Credibility Recognizing Your Word Is Only as Good as Your Actions; Chapter 07: Courage Navigating the Obstacles; Chapter 08: Bringing It All Together
Chapter - 00: Introduction - The Seven Principles for Managing Difficult Conversations;
Chapter - 01: Confidence - Trusting Yourself and the Other Party;
Chapter - 02: Clarity - Making Your Point Clearly and Listening with an Open Mind;
Chapter - 03: Compassion - Be Empathetic and Understanding;
Chapter - 04: Curiosity - Asking Questions Rather Than Shutting Down;
Chapter - 05: Compromise - Earn Respect by Respecting Others;
Chapter - 06: Credibility - Recognizing Your Word Is Only as Good as Your Actions;
Chapter 00: Introduction The Seven Principles for Managing Difficult Conversations; Chapter 01: Confidence Trusting Yourself and the Other Party; Chapter 02: Clarity Making Your Point Clearly and Listening with an Open Mind; Chapter 03: Compassion Be Empathetic and Understanding; Chapter 04: Curiosity Asking Questions Rather Than Shutting Down; Chapter 05: Compromise Earn Respect by Respecting Others; Chapter 06: Credibility Recognizing Your Word Is Only as Good as Your Actions; Chapter 07: Courage Navigating the Obstacles; Chapter 08: Bringing It All Together
Chapter - 00: Introduction - The Seven Principles for Managing Difficult Conversations;
Chapter - 01: Confidence - Trusting Yourself and the Other Party;
Chapter - 02: Clarity - Making Your Point Clearly and Listening with an Open Mind;
Chapter - 03: Compassion - Be Empathetic and Understanding;
Chapter - 04: Curiosity - Asking Questions Rather Than Shutting Down;
Chapter - 05: Compromise - Earn Respect by Respecting Others;
Chapter - 06: Credibility - Recognizing Your Word Is Only as Good as Your Actions;
Chapter - 07: Courage - Navigating the Obstacles;
Chapter - 08: Bringing It All Together
Rezensionen
"Everything you need to know about communication and relationship building at work is right here! Solid insights and practical advice from one of the world's leading authorities on executive coaching and employee engagement." Marshall Goldsmith is the New York Times #1 bestselling author of Triggers, Mojo, and What Got You Here Won't Get You There.
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