Luis Rocha-Lona, Jose Arturo Garza-Reyes (The University of D Derby Business School, Vikas Kumar

Building Quality Management Systems

Selecting the Right Methods and Tools

• Broschiertes Buch

Produktbeschreibung

This book discusses the most well-known excellence models, methods, and tools to foster quality management, including how to develop abilities in order to identify core operational and support processes to set a strategic agenda for quality management projects. It discusses building the Quality Management Systems (QMS) based on two important organizational elements: needs and resources. With a clear focus on business performance and a process management, it provides the basis for creating a quality management-culture, and can help professionals and organizations to succeed in becoming a world-class organization.

Produktdetails

• Verlag: Taylor & Francis Inc
• Seitenzahl: 202
• Erscheinungstermin: 25. Juni 2013
• Englisch
• Abmessung: 254mm x 177mm x 17mm
• Gewicht: 450g
• ISBN-13: 9781466564992
• ISBN-10: 1466564997
• Artikelnr.: 37055257

Autorenporträt

Luis Rocha-Lona, Jose Arturo Garza-Reyes, Vikas Kumar

Inhaltsangabe

Preface
Acknowledgments
About the Authors
Abbreviations
1. Introduction
2. Business Excellence Models
3. Process Management
4. Quality Management Systems and Business Processes Diagnostic
5. Strategic Quality Planning
6. Building the QMS and Business Improvement Plan by Selecting the Right Models
Methods
and Tools
7. QMS Implementation
8. QMS and Business Processes Evaluation
9. Beyond Quality Management Systems