Bridging the Digital Divide through the Mobile Banking - Jayathilaka, Aruna;Madhavika, Nayanahari
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The banking industry is one of the main industries in the world, today banks have radically shifted from traditional banking to branchless mode of banking. And with modern technology banks have introduced their mobile banking feature as the provision of banking services to the customers on their mobile phones and other mobile devices. This study aimed to discover the impact of mobile banking apps on customer satisfaction in Sri Lanka. The study recommends that banks in their provision of mobile banking services should make huge efforts towards building trust with customers. Their ability to…mehr

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Produktbeschreibung
The banking industry is one of the main industries in the world, today banks have radically shifted from traditional banking to branchless mode of banking. And with modern technology banks have introduced their mobile banking feature as the provision of banking services to the customers on their mobile phones and other mobile devices. This study aimed to discover the impact of mobile banking apps on customer satisfaction in Sri Lanka. The study recommends that banks in their provision of mobile banking services should make huge efforts towards building trust with customers. Their ability to provide services with ultimate honesty especially with regard to customers' expectations and prove without a reasonable doubt is a crucial factor for empowering its customers.
Autorenporträt
Aruna Jayathilaka è docente di scienze politiche presso l'Università di Sabaragamuwa, Sri Lanka. Ha conseguito un master in Gestione dello sviluppo presso l'Università AGDER - Norvegia e un dottorato presso la CCNU - Cina. La signorina Nayanahari Madhavika ha conseguito il BA (Hons) in Business Studies presso l'Università di West London.