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Looking for a way to improve your operational efficiency and automate parts of your teams function? well this might be a good start! This book is by no means a fix all and focuses on my experience in legal operations however most of the practices can be applied to most things in business operations or other adjacent functions. At the very least it will help you build and configure some tools you probably have rather than buy in platforms and software that you don't need. If for whatever reason you need to get some new tools into your organization you will be able to directly identify exactly what you need instead of being up-sold lots of stuff that you don't.