Assessment of Business Process Reengineering Implementation and Result - Hagos, Samuel Zewdie;Rönkkö, Kari
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The research unravels not only the theoretical frameworks of successful implementation of Business Process Re-engineering but also explains how enabling tools can play a pivotal role in improving service delivery and satisfying customer services. Business Process Re-engineering has great potential for increasing productivity through reduced process time and cost, improved quality, and greater customer satisfaction, but it often requires a fundamental organizational change.

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Produktbeschreibung
The research unravels not only the theoretical frameworks of successful implementation of Business Process Re-engineering but also explains how enabling tools can play a pivotal role in improving service delivery and satisfying customer services. Business Process Re-engineering has great potential for increasing productivity through reduced process time and cost, improved quality, and greater customer satisfaction, but it often requires a fundamental organizational change.
Autorenporträt
Samuel Zewdie Hagos est un professionnel pluridisciplinaire qui possède neuf ans d'expérience globale en matière d'intervention humanitaire d'urgence, d'opérations en faveur des réfugiés et de programmes de développement. Il s'est efforcé d'approfondir ses compétences universitaires en action humanitaire internationale, en informatique et en informatique de la santé au niveau de la maîtrise.