Donna Hardina, Jane Middleton, Salvador Montana

An Empowering Approach to Managing Social Service Organizations

• Gebundenes Buch

Produktbeschreibung

" Presenting an empowerment-oriented management approach, this ground-breaking how-to guide covers the most recent innovations and current theories you need to create a successful social service organization. This all-in-one guide to service organization management best practices will help you gain the skills you need to effectively lead and empower your staff. Expert authors provide a comprehensive approach and tackle every important issue related to this complex management field including: Values and ethics Organizational structure Diverse clientele and access to services Barriers to service delivery Cultural competency Fight for social justice Financial resource management Evaluating program outcomes Control of the external environment A must-have reference, "An Empowering Approach to Managing Social Service Organizations" will help practicing professionals and students on the cusp of leadership improve service delivery to clients, make improvements in workplace conditions, acquire critical resources and retain the leadership power needed to survive in a turbulent social, political and economic environment. "

Produktdetails

• Verlag: Springer Publishing
• Seitenzahl: 462
• Erscheinungstermin: 1. August 2006
• Englisch
• Abmessung: 240mm x 161mm x 29mm
• Gewicht: 856g
• ISBN-13: 9780826138156
• ISBN-10: 0826138152
• Artikelnr.: 21157717

Autorenporträt

Donna Hardina, MSW, PhD, is a Professor in the Department of Social Work Education at California State University-Fresno.

Inhaltsangabe

Acknowledgements
Preface
SECTION I: INTRODUCTION TO SOCIAL SERVICE ORGANIZATIONS: MODELS,
THEORIES, ETHICAL VALUES, AND STRUCTURE
1. Introduction
2. Theories for Organizational Management: Toward the Development of an
Empowering Approach
3. Values and Ethics for Management Practice
4. The Structure of Social Service Organizations: Where and How Do
People Find Help?
SECTION II: MANAGEMENT SKILLS FOR CREATING AN EMPOWERING
ORGANIZATION: INCREASING CONSUMER ACCESS TO SERVICES
5. Creating Decision-making Partnerships with Staff and Clientele: The
Role of Boards and Committees
6. Program Design: Increasing Service Quality and Access
7. The Culturally Competent Organization
SECTION III: EMPOWERING STAFF MEMBERS
8. Administrative Leadership
9. Increasing Employee Motivation: Promoting the Psychological
Empowerment of Workers
10. Team Building and Collaboration
SECTION IV: STRATEGIES FOR MANAGING THE EXTERNAL ENVIRONMENT OF THE
EMPOWERING ORGANIZATION
11. Advocacy for Improvements in Services and Policies
12. Securing Resources for the Organization: Funding and Budgeting
13. Using the Evaluation Process to Empower Workers and Clients
14. External Relations: Developing Organizational Power
15. The Empowering Model of Management: Is it Realistic?
APPENDIX: Web Resources for Nonprofit Managers
References
Index