An Action Plan for Outcomes Assessment in Your Library - Hernon, Peter; Dugan, Robert E.
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A practical manual on the process of library outcomes assessment. It includes detailed case studies and discusses how to: prepare an outcomes assessment strategy; execute your plan by collecting and analyzing data; and measure the value of the services you are providing.

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Produktbeschreibung
A practical manual on the process of library outcomes assessment. It includes detailed case studies and discusses how to: prepare an outcomes assessment strategy; execute your plan by collecting and analyzing data; and measure the value of the services you are providing.