Adaptive Listening is for those wanting to improve the way they, and their teams, communicate up, down, across, internally, and externally. Through engaging stories and practical techniques, the authors introduce a new model for listening.
Adaptive Listening is for those wanting to improve the way they, and their teams, communicate up, down, across, internally, and externally. Through engaging stories and practical techniques, the authors introduce a new model for listening.
Nicole Lowenbraun is a communication nerd who uses her unique speech-language pathology background—and decades of business acumen—to help clients excel in speaking, writing, and listening. With a Master’s in Communication Disorders, Nicole is passionate about fostering more inclusive communication in the workplace. She’s a content director at Duarte, Inc., and the proud co-creator of Adaptive Listening—the new gold standard for listening in the workplace.
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Table of Contents Foreword: A Note from Nancy Duarte: How Adaptive Listening Changed My Life 1. Chapter 1: There’s a Better Way to Listen at Work * Paying Attention Isn’t Enough * Even Active Listening Falls Short * It’s Time for Adaptive Listening * Become an Adaptive Listener Part 1: Know How You Listen 2. Chapter 2: Uncover Your S.A.I.D. Listening Style * People Don’t Listen the Same Way * The Four S.A.I.D. Listening Styles * Build Your Listening Awareness 3. Chapter 3: Support S.A.I.D. Listening Style * Support Listener Characteristics * Support Listener Cautions * Appreciating Support Listeners 4. Chapter 4: Advance S.A.I.D. Listening Style * Advance Listener Characteristics * Advance Listener Cautions * Appreciating Advance Listeners 5. Chapter 5: Immerse S.A.I.D. Listening Style * Immerse Listener Characteristics * Immerse Listener Cautions * Appreciating Immerse Listeners 6. Chapter 6: Discern S.A.I.D. Listening Style * Discern Listener Characteristics * Discern Listener Cautions * Appreciating Discern Listeners 7. Chapter 7: Focus Your Listening L.E.N.S. * Focus Your L.E.N.S. * Listener: The “L” in L.E.N.S. * Environment: The “E” in L.E.N.S. * News: The “N” in L.E.N.S. * Speaker: The “S” in L.E.N.S. * The Cumulative L.E.N.S. Effect Part 2: Know How Others Need You to Listen 8. Chapter 8: Meet the S.A.I.D Listening Goals * The S.A.I.D. Listening Goals * Take on the Burden 9. Chapter 9: Adapt to Support * Reading Emotions in the Workplace How to Validate Emotions Adapt in Common Support Situations Adapt in Complex Support Situations Be Brave and Bring Warmth 10. Chapter 10: Adapt to Advance * Adapt in Common Advance Situations * Adapt in Complex Advance Situations * Be Brave and Take the Leap 11. Chapter 11: Adapt to Immerse * Adapt in Common Immerse Situations * Adapt in Complex Immerse Situations * Be Brave and Stay Present 12. Chapter 12: Adapt to Discern * Adapt in Common Discern Situations * Adapt in Complex Discern Situations * Be Brave and Shine the Light 13. Chapter 13: Embrace an Adaptive Listening Culture * Adapt, Reflect, Adapt Again * Influence the Way Others Listen * Improve Your Listening Tolerance * Duarte, Inc: An Adaptive Listening Case Study Closing References Index Acknowledgments About the Authors
Table of Contents Foreword: A Note from Nancy Duarte: How Adaptive Listening Changed My Life 1. Chapter 1: There’s a Better Way to Listen at Work * Paying Attention Isn’t Enough * Even Active Listening Falls Short * It’s Time for Adaptive Listening * Become an Adaptive Listener Part 1: Know How You Listen 2. Chapter 2: Uncover Your S.A.I.D. Listening Style * People Don’t Listen the Same Way * The Four S.A.I.D. Listening Styles * Build Your Listening Awareness 3. Chapter 3: Support S.A.I.D. Listening Style * Support Listener Characteristics * Support Listener Cautions * Appreciating Support Listeners 4. Chapter 4: Advance S.A.I.D. Listening Style * Advance Listener Characteristics * Advance Listener Cautions * Appreciating Advance Listeners 5. Chapter 5: Immerse S.A.I.D. Listening Style * Immerse Listener Characteristics * Immerse Listener Cautions * Appreciating Immerse Listeners 6. Chapter 6: Discern S.A.I.D. Listening Style * Discern Listener Characteristics * Discern Listener Cautions * Appreciating Discern Listeners 7. Chapter 7: Focus Your Listening L.E.N.S. * Focus Your L.E.N.S. * Listener: The “L” in L.E.N.S. * Environment: The “E” in L.E.N.S. * News: The “N” in L.E.N.S. * Speaker: The “S” in L.E.N.S. * The Cumulative L.E.N.S. Effect Part 2: Know How Others Need You to Listen 8. Chapter 8: Meet the S.A.I.D Listening Goals * The S.A.I.D. Listening Goals * Take on the Burden 9. Chapter 9: Adapt to Support * Reading Emotions in the Workplace How to Validate Emotions Adapt in Common Support Situations Adapt in Complex Support Situations Be Brave and Bring Warmth 10. Chapter 10: Adapt to Advance * Adapt in Common Advance Situations * Adapt in Complex Advance Situations * Be Brave and Take the Leap 11. Chapter 11: Adapt to Immerse * Adapt in Common Immerse Situations * Adapt in Complex Immerse Situations * Be Brave and Stay Present 12. Chapter 12: Adapt to Discern * Adapt in Common Discern Situations * Adapt in Complex Discern Situations * Be Brave and Shine the Light 13. Chapter 13: Embrace an Adaptive Listening Culture * Adapt, Reflect, Adapt Again * Influence the Way Others Listen * Improve Your Listening Tolerance * Duarte, Inc: An Adaptive Listening Case Study Closing References Index Acknowledgments About the Authors
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