Andere Kunden interessierten sich auch für
![Making Metrics Work]( "Making Metrics Work")
Making Metrics Work49,99 €![Implementación de Calidad de Servicio basado en ISO/IEC 20000 - Guía de Gestión]( "Implementación de Calidad de Servicio basado en ISO/IEC 20000 - Guía de Gestión")
Implementación de Calidad de Servicio basado en ISO/IEC 20000 - Guía de Gestión28,99 €![Going Up, Going Down: The Rise and Fall of the Department Store]( "Going Up, Going Down: The Rise and Fall of the Department Store")
Going Up, Going Down: The Rise and Fall of the Department Store26,99 €![Keeping Up in a Down Economy: What the Best Companies do to Get Results in Tough Times]( "Keeping Up in a Down Economy: What the Best Companies do to Get Results in Tough Times")
Keeping Up in a Down Economy: What the Best Companies do to Get Results in Tough Times14,99 €![ISO 9000: 2000 An Implementation Guide]( "ISO 9000: 2000 An Implementation Guide")
ISO 9000: 2000 An Implementation Guide15,99 €![The 4 Disciplines of Execution]( "The 4 Disciplines of Execution")
The 4 Disciplines of Execution16,99 €![The Future of Extraordinary Design: Where Are We Going and How Will We Get There? Volume 1]( "The Future of Extraordinary Design: Where Are We Going and How Will We Get There? Volume 1")
The Future of Extraordinary Design: Where Are We Going and How Will We Get There? Volume 113,99 €
This book covers the service continuity and availability management, incident management and problem management processes, which are contained in clauses 6.3 and 8 of ISO/IEC 20000. It explains the role of these processes in keeping the customer's service going, ranging from continuity planning through to the fast-fixing of incidents. It compares the processes and describes how they interface with each other. It includes example metrics and audit evidence, with practical tips and techniques that will help a service provider achieve the requirements.