Efqm

Above the Clouds

A Guide to Trends Changing the Way we Work

• Gebundenes Buch

Produktbeschreibung

As the world of work changes at an ever-faster rate, what can we expect work to look like in the near-future? This work, the result of a future studies project carried out by the European Foundation for Quality Management, examines a wide range of issues and provides clues to what the future of work may look like.

Produktdetails

• Verlag: CRC Press
• Seitenzahl: 256
• Erscheinungstermin: 1. März 2006
• Englisch
• Abmessung: 234mm x 156mm x 16mm
• Gewicht: 540g
• ISBN-13: 9781874719946
• ISBN-10: 1874719942
• Artikelnr.: 35735141

Inhaltsangabe

1. The End of Big Ego Leadership By Lorraine Mallinder Respect is a two-way
street A word from business: Eugenia Lianou and Paris Nikou, Maxi Coco-Mat
Big ego leadership may be out, but leaders still need solid egos Thoughts
from academia: Jean-François Manzoni, IMD International "Macho CEOs realise
they need to soften style" Selected comments from the public 2. The Fragile
Condition of CEOs By Josephine Woolley Today's CEO is alive and kicking A
word from business: John Condron, Yell An increasingly tough job, but
someone's got to do it Thoughts from academia: Phyl Johnson, University of
Strathclyde Graduate School of Business "Leave them to get on with the
ribbon-cutting jobs" Selected comments from the public 3. Give Us More
Shareholder Democracy By Josephine Woolley An ethical business democracy A
word from business: Jesús Catania, Mondragón Corporación Cooperativa
Towards responsible corporate governance Thoughts from academia: Lutgart
Van den Berghe, Vlerick Leuven Gent Management School, and Céline Louche,
Vlerick Impulse Centre for Business in Society "Transparency can easily be
manipulated" Selected comments from the public 4. Outsourcing: A Zero-Sum
Game? By Lorraine Mallinder Eurozone must adapt to survive A word from
business: Rijkman Groenink, ABN AMRO Outsourcing: different trends and
different implications Thoughts from academia: Marcus Alexander, London
Business School "The ultimate sufferer is the global workforce" Selected
comments from the public 5. Risky Business: The Domino Effect of Global
Risk By Josephine Woolley Rationalising global risk A word from business:
Marie-Christine Lombard, TNT Offsetting risk with effective supply chain
management Thoughts from academia: Kevin Hendricks, Richard Ivey School of
Business, and Vinod Singhal, Georgia Institute of Technology "Media
inflates spectre of risk to large degree" Selected comments from the public
6. Ctrl-Alt-Delete: Generation Y Reboot the Workplace By Lorraine Mallinder
Keeping the Y-ers on board A word from business: Anne Catherine de Decker,
Orange No revolution, but generation Y is pushing in the right direction
Thoughts from academia: Frédérique Alexandre-Bailly, European School of
Management (ESCP-EAP), and Béatrice Delay, Paris V University "You"re a
decade behind the times" Selected comments from the public 7. Ageism in the
Era of Workforce Shrinkage By Josephine Woolley Meeting the changing
expectations of an older workforce A word from business: Tara Brady, B&Q
Forward thinking on workforce ageing Thoughts from academia: Alan Walker,
University of Sheffield "I may be in my 50s now, but I was 18 yesterday"
Selected comments from the public 8. Changing the Game: Women at Work By
Lorraine Mallinder Diversity promotes a richer world-view A word from
business: André van Heemstra, Unilever Feminisation: a major change in the
way we live and work Thoughts from academia: Harriet Bradley, University of
Bristol 'Everything should boil down to results' Selected comments from the
public 9. Under Pressure: Stress in the Workplace By Lorraine Mallinder
Securing staff commitment in a stressed-out, competitive world A word from
business: Anton Lauber, Schurter Tackling the root causes of stress
Thoughts from academia: Andy Smith, Cardiff University "For me, today, work
is not more important than my health" Selected comments from the public 10.
Can Work and Life Be Friends? By Josephine Woolley Working better, not
harder A word from business: Peter Brabeck-Lemathe, Nestlé Setting the
standard for work-life balance Thoughts from academia: Maria Nuria
Chinchilla, IESE Business School, University of Navarre "Roll on the
me-centred world" Selected comments from the public 11. Spirituality in the
Workplace By Josephine Woolley Unlocking individual potential A word from
business: Marina Dewitte-Schiettecatte, Cronos Workplace spirituality:
contribution or contradiction? Thoughts from academia: Emma Bell, Queen
Mary, University of London "The job is as bad as ever, let's use
spirituality as a 'sticking plaster' " Selected comments from the public
12. Love Me Do: Engineering Products and Services with Emotion By Lorraine
Mallinder Market-driven emotion A word from business: Frank M.
Rinderknecht, Rinspeed The real emotional economy: the fury and
disappointment of living with poor products and services Thoughts from
academia: Patrick Barwise, London Business School, and Sean Meehan, IMD
International "Anyone who claims immunity is talking with pride, not
honesty" Selected comments from the public 13. The Age of Rage: Customers
Get Stroppy By Lorraine Mallinder Professional at all times A word from
business: Geoff Fenlon, Edinburgh International Conference Centre Customer
dissatisfaction, complaint handling and recovery management Thoughts from
academia: Tor Wallin Andreassen, Norwegian School of Management "Tearful
and angry after a few minutes of abuse" Selected comments from the public
14. Productivity in the IT Age By Josephine Woolley Micro and macro
productivity gains in an accelerated world A word from business: Juan A.
Zufiria Zatarain, IBM Thinking differently about IT and about productivity
Thoughts from academia: Chris Clegg, Institute of Work Psychology,
University of Sheffield 'Many companies don't understand productivity'
Selected comments from the public 15. The Multiplication of Not-for-Profits
By Josephine Woolley NFPs in the 21st century: breaking out of the
charitable paradigm A word from the not-for-profit sector: Charlie
McConnell, Carnegie UK Trust Social enterprise: too big to be ignored by
business Thoughts from academia: John Vaughan, Liverpool John Moores
University NFPs "probably helping the overall business environment"
Selected comments from the public About EFQM