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You will discover: ¿ The signs of a conflict you should address. ¿ The tools to analyze conflict. ¿ How to make a plan of action. ¿ What to do to help those in conflict settle their issues. ¿ What to do to help those in conflict find reconciliation. ¿ How to work with difficult personalities. ¿ How to work with groups and committees in conflict. ¿ How to avoid the most common mistakes in conflict work. ¿ When to get professional help. This Workbook is a valuable resource for the pastor or church officer who is faced with congregational conflict, lacks specific conflict response training, and needs to help her or his congregation through a troubling conflict. It also serves as a working tool and a resource for learning and training.