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INTRODUCTION 1.1: Rationale of the Study: In India, since independence the establishment of new banks, changing bank policies, programs, operations, and procedures so as to strengthen the banking structure with a view to cater to the banking needs of the common man has been largely mandated by Reserve Bank of India (RBI) based on the specific recommendations of expert Committee Reports. The institutional structure of banks from single agency to multi-agency system and all matters concerning policy, planning, operations, and procedures have undergone need based change and that continues even…mehr

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INTRODUCTION 1.1: Rationale of the Study: In India, since independence the establishment of new banks, changing bank policies, programs, operations, and procedures so as to strengthen the banking structure with a view to cater to the banking needs of the common man has been largely mandated by Reserve Bank of India (RBI) based on the specific recommendations of expert Committee Reports. The institutional structure of banks from single agency to multi-agency system and all matters concerning policy, planning, operations, and procedures have undergone need based change and that continues even today. All the loans, deposits, and other utility service products of banks are brought onto the integrated technology platform and customers are encouraged to take their transactions on alternate channels such as mobile, internet, through ATMs etc