P. S. Perkins

The Art and Science of Communication (eBook, ePUB)

Tools for Effective Communication in the Workplace

• Format: ePub

Produktbeschreibung

The Art and Science of Communication shows you a new way to understand and use communication in the workplace. Revealing the seven types of communication we all use every day, the book shows you how to increase your communication effectiveness in any setting with practical techniques, analogies, and models that clearly explain the formulas for successful communication. Combining the science and art of communication into one effective formula, this book offers a straightforward and easy to understand plan for a more successful career.

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Produktdetails

• Verlag: John Wiley & Sons
• Seitenzahl: 224
• Erscheinungstermin: 22. Dezember 2010
• Englisch
• ISBN-13: 9781118039496
• Artikelnr.: 37347816

Autorenporträt

P.S. PERKINS is founder and CEO of the Human Communication Institute, LLC, and a graduate of the communication schools of the University of North Carolina at Chapel Hill and New York University. She has been training, lecturing, and developing communications curricula for more than twenty years. She is currently a featured writer for the magazines Personal Development and Diversity Works!, talk show host of InWORD OutWORD: Conversations About Communication, and a featured practitioner in the motivational film, Pass It On!

Inhaltsangabe

Foreword Les Brown. Acknowledgments. Introduction. The Communication
Staircase. In the Beginning Is Your Word . . . . Jill's Professional
Destiny? Chapter 1 Step One: Intrapersonal Communication. Self-Sabotage or
Self-Fulfillment? Discipline of the Mind. Dive into Your Life! Where Did
That Thought Come From? Creating Our Self-Image at Work. Growing Up
"Different". Writing a New Script. Taking Ownership. Jill's Day. Waking Up
to YOUR Day! Conquering the First Step. First Things First! Chapter 2 Step
Two: Nonverbal Communication. The Functions of Nonverbal Communication.
Your Professional Appearance. Your Professional Voice. Actions Do Speak
Louder Than Words! It's about Time! Keep Your Distance! Sometimes When We
Touch. Do You Smell Something? Chapter 3 Step Three: Interpersonal
Communication. Five Keys to Positive, Healthy Work Relationships.
Interpersonal Conflict. Supportive versus Defensive Communication. Chapter
4 Step Four: Small-Group/Organizational Communication. To Group or Not to
Group . . . That Is the Question. Jill's Day. I versus We: The Cultural
Paradox. Co-Opetition Model of Advancement. Making Room for the Group
Reality. Leadership Communication. Constructive Conflict. The Communication
Climate. Small-Group Membership and Facilitation. Chapter 5 Step Five:
Public Communication. The Common Denominator. Moving beyond the Fear!
Communication Apprehension. Confidence and Composure. Your Language. Don't
Make Excuses. Your Public Presentational Style. You and Your Audience. The
Art of Impromptu/Conversational Speaking. Chapter 6 Step Six: Mass
Communication. Influencing the Masses. Persuasion Is about Perspective. Are
You a Walking Billboard? Persuasion and the World of Work. Jill's Day.
Using Persuasion as a Tool of Influence. As Simple as One, Two, Three.
Persuasive Messages and You. Chapter 7 Step Seven: Intercultural
Communication. We CAN All Get Along! What Makes Us Unique. We Are ALL
Prejudiced! Understanding Perception. Culture and Values That Impact the
Workplace. Nonverbal Communication Is Culturally Bound. Global Community.
Diversity and the Workplace. The "Other" in the Workplace. Jill's Day.
Inclusion in the Workplace. Becoming a Cross-Cultural Bridge through
Cultural Competency. Epilogue: New Beginnings. Index.

Rezensionen

an invaluable guide for anyone who knows effective communication will make them a more passionate and successful professional. Publicnet.co.uk Tuesday 8 July 2008