Neil Thompson

People Skills (eBook, PDF)

• Format: PDF

Produktbeschreibung

This popular textbook provides an up-to-date guide to the knowledge and skills required for working successfully with people. The book is divided into three key areas of people skills development. Part 1 highlights the importance of personal effectiveness; Part 2 explores core interaction skills including verbal, nonverbal and written; and Part 3 outlines the skills of intervention. Packed with engaging features, each chapter includes practice focus boxes that help connect theory with real-life practice, and exercises that stimulate and challenge the reader.

Whether you're a social worker, nurse, youth worker, a manager or supervisor, or in any role that involves working with people and their problems, this book will help you to develop your skills and improve your effectiveness.

New to this Edition:
- Self-development exercises and further resources at the end of each chapter to help students consolidate learning

Produktdetails

• Verlag: Bloomsbury UK
• Seitenzahl: 328
• Erscheinungstermin: 6. März 2021
• Englisch
• ISBN-13: 9781352012255
• Artikelnr.: 62723176

Autorenporträt

Neil Thompson has held full or honorary professorships at four UK universities, and is now a sought-after consultant and conference speaker. He runs the Avenue Professional Development Programme, an online learning community and tutorial group for people professionals. His website and blog are at www.neilthompson.info.

Inhaltsangabe

Introduction.- Part I: Personal effectiveness.- 1. Self-awareness.- 2. Time management.- 3. Stress management.- 4. Information management.- 5. Assertiveness.- 6. Beating the bully.- 7. Using supervision.- 8. Being creative.- 9. Continuous professional development.- 10. Being realistic and resilient.- Part II: Interaction skills.- 11. Valuing diversity.- 12. Verbal communication.- 13. Nonverbal communication.- 14. Written communication.- 15. Interviewing.- 16. Influencing skills.- 17. Leadership.- 18. Handling feelings.- 19. Managing conflict.- 20. Multidisciplinary working.- Part III: Intervention skills.- 21. Anti-discriminatory practice.- 22. Being systematic.- 23. Assessment.- 24. Planning.- 25. Decision making.- 26. Managing risk.- 27. Review and evaluation.- 28. Ending.- 29. Responding to trauma: promoting healing and recovery.- 30. Reflective practice.- Conclusion.