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This book provides an easy-to-follow roadmap for successfully implementing the Balanced Scorecard methodology in small- and medium-sized companies. Building on the success of the first edition, the Second Edition includes new cases based on the author's experience implementing the balanced scorecard at government and nonprofit agencies. It is a must-read for any organization interested in achieving breakthrough results.
This book provides an easy-to-follow roadmap for successfully implementing the Balanced Scorecard methodology in small- and medium-sized companies. Building on the success of the first edition, the Second Edition includes new cases based on the author's experience implementing the balanced scorecard at government and nonprofit agencies. It is a must-read for any organization interested in achieving breakthrough results.
PAUL R. NIVEN is a management consultant and noted speaker on the subjects of performance management and the Balanced Scorecard. As both a practitioner and consultant, he has developed successful Performance Management systems for organizations large and small around the globe. His clients include Fortune 500 companies, public-sector agencies from all levels, and nonprofit organizations. He may be reached through his Web site at www.senalosa.com.
Inhaltsangabe
Preface ix Acknowledgments xv Chapter 1 Introduction to the Balanced Scorecard 1 Chapter 2 Adapting the Balanced Scorecard to Fit the Public and Nonprofit Sectors 25 Chapter 3 Before You Begin 46 Chapter 4 Training and Communication Planning for Balanced Scorecard Success 82 Chapter 5 Mission, Values, and Vision 105 Chapter 6 Strategy: The Core of Every Balanced Scorecard 130 Chapter 7 Strategy Maps 150 Chapter 8 Performance Measures, Targets, and Initiatives 209 Chapter 9 Creating Alignment by Cascading the Balanced Scorecard 256 Chapter 10 Linking Resource Allocation to the Balanced Scorecard 276 Chapter 11 Reporting Results 286 Chapter 12 The City of Charlotte: A Balanced Scorecard Success Story 312 Chapter 13 Sustaining Balanced Scorecard Success 330 Appendix The Importance of Terminology and a Balanced Scorecard Glossary 343 Index 353
Chapter 1. Introduction to the Balanced Scorecard. Chapter 2. Adapting the Balanced Scorecard to Fit the Public and Nonprofit Sectors. Chapter 3. Before You Begin. Chapter 4. Training and Communication Planning for Balanced Scorecard Success. Chapter 5. Mission, Values, and Vision. Chapter 6. Strategy: The Core of Every Balanced Scorecard. Chapter 7. Strategy Maps. Chapter 8. Performance Measures, Targets, and Initiatives. Chapter 9. Creating Alignment by Cascading the Balanced Scorecard. Chapter 10. Linking Resource Allocation to the Balanced Scorecard. Chapter 11. Reporting Results. Chapter 12. The City of Charlotte: A Balanced Scorecard Success Story. Chapter 13. Sustaining Balanced Scorecard Success. Appendix. The Importance of Terminology and a Balanced Scorecard Glossary. Index.
Preface ix Acknowledgments xv Chapter 1 Introduction to the Balanced Scorecard 1 Chapter 2 Adapting the Balanced Scorecard to Fit the Public and Nonprofit Sectors 25 Chapter 3 Before You Begin 46 Chapter 4 Training and Communication Planning for Balanced Scorecard Success 82 Chapter 5 Mission, Values, and Vision 105 Chapter 6 Strategy: The Core of Every Balanced Scorecard 130 Chapter 7 Strategy Maps 150 Chapter 8 Performance Measures, Targets, and Initiatives 209 Chapter 9 Creating Alignment by Cascading the Balanced Scorecard 256 Chapter 10 Linking Resource Allocation to the Balanced Scorecard 276 Chapter 11 Reporting Results 286 Chapter 12 The City of Charlotte: A Balanced Scorecard Success Story 312 Chapter 13 Sustaining Balanced Scorecard Success 330 Appendix The Importance of Terminology and a Balanced Scorecard Glossary 343 Index 353
Chapter 1. Introduction to the Balanced Scorecard. Chapter 2. Adapting the Balanced Scorecard to Fit the Public and Nonprofit Sectors. Chapter 3. Before You Begin. Chapter 4. Training and Communication Planning for Balanced Scorecard Success. Chapter 5. Mission, Values, and Vision. Chapter 6. Strategy: The Core of Every Balanced Scorecard. Chapter 7. Strategy Maps. Chapter 8. Performance Measures, Targets, and Initiatives. Chapter 9. Creating Alignment by Cascading the Balanced Scorecard. Chapter 10. Linking Resource Allocation to the Balanced Scorecard. Chapter 11. Reporting Results. Chapter 12. The City of Charlotte: A Balanced Scorecard Success Story. Chapter 13. Sustaining Balanced Scorecard Success. Appendix. The Importance of Terminology and a Balanced Scorecard Glossary. Index.
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