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You know who they are: the over-aggressive, negative, ineffectual or generally disagreeable people who seem to enjoy making your life difficult.
WHAT CAN YOU DO?
'How To Deal with Difficult People' is designed to help you understand and handle such people effectively. It offers invaluable advice on recognising and out-manoeuvring the smoothest talkers, sharpest tongues and biggest fault-finders.
Inside you will find tips on:
. How to confront a verbal bully
. Coping with criticism
. Negotiating
. How to assume authority so you can get the most from subordinates
. Understanding the difference between the three main personality types
. Communicating effectively
. Learning to say no
. Motivating others
. Reducing stress
'How to Deal with Difficult People' is your key to success.
Ursula Markham has many years' experience in business training and staff counselling and is the author of 'Managing Conflict'
WHAT CAN YOU DO?
'How To Deal with Difficult People' is designed to help you understand and handle such people effectively. It offers invaluable advice on recognising and out-manoeuvring the smoothest talkers, sharpest tongues and biggest fault-finders.
Inside you will find tips on:
. How to confront a verbal bully
. Coping with criticism
. Negotiating
. How to assume authority so you can get the most from subordinates
. Understanding the difference between the three main personality types
. Communicating effectively
. Learning to say no
. Motivating others
. Reducing stress
'How to Deal with Difficult People' is your key to success.
Ursula Markham has many years' experience in business training and staff counselling and is the author of 'Managing Conflict'
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