M S Balaji
is an Associate Professor of Marketing at RMIT University, Australia. Dr. Balaji’s research interests include sustainability marketing, retail marketing, and services marketing. He has published over 90 peer-reviewed articles in journals such as Journal of Retailing, Tourism Management, Journal of Travel Research. Journal of Business Research, European Journal of Marketing, International Journal of Hospitality Management, Technological Forecasting and Social Change among others. He serves on editorial board of several journals including International Journal of Contemporary Hospitality Management, Journal of Service Theory and Practice, Services Marketing Quarterly,
International
Journal of Advertising and Journal of Research in Interactive Marketing.
Jishnu Bhattacharyya
is a Lecturer (Research) in Marketing at Swansea University's School of Management, United Kingdom. He obtained his PhD in Marketing from the University of Nottingham and previously held the position of Project Scientist at the Indian Institute of Technology Delhi. Dr. Bhattacharyya's research portfolio encompasses a broad range of interconnected domains, including sustainability communication, behaviour change and sustainability, digital marketing, human–robot interaction (service failures), and the psychology of human–AI interactions. His scholarly endeavours are driven by a commitment to integrating rigorous research with pedagogical practice and leveraging the discipline of marketing to foster positive societal change. He is a staunch advocate for data-centric, analytics-driven, and evidence-based approaches to marketing. His research has been published in leading journals such as the Journal of Travel Research and the Journal of Business Research.
Weng Marc Lim
is a Distinguished Professor and the Dean of Sunway Business School at Sunway University, an ASU-Cintana Alliance Global Partner Affiliate Faculty at Arizona State University in the United States of America, and an Adjunct Professor at Swinburne University of Technology in Australia and Sungkyunkwan University in the Republic of Korea. Professor Lim is the Record Holder for “Youngest Professor” in the Malaysia Book of Records and features in the Academy of Sciences Malaysia’s Top Research Scientists Malaysia and JCI’s Ten Outstanding Young Malaysians. With over 100 publications in prestigious “A*” and “A” ranked journals, Professor Lim’s research has been cited more than 30,000 times. As a thought leader, Professor Lim has led high-level discussions at AppliedHE, Association to Advance Collegiate Schools of Business (AACSB), Association of MBAs (AMBA), Business Graduates Association (BGA), Quacquarelli Symonds (QS), Times Higher Education (THE), United Nations Educational, Scientific and Cultural Organization (UNESCO) and Principles of Responsible Management Education (UNPRME), and World Economic Forum (WEF). Professor Lim holds a Bachelor of Business and Commerce with First Class Honors and a Doctor of Philosophy from Monash University, and multiple certificates post-PhD, including a Graduate Certificate in Learning and Teaching (Higher Education) with High Distinction from Swinburne University of Technology and a Certificate in School Management and Leadership from Harvard University.
Huey Fen Cheong
is a Senior Lecturer at Universiti Malaya, Malaysia. Her interests have been multidisciplinary, mainly linguistics, sociology, education, marketing, and psychology. Driven by a cultural and postcolonial perspective, she collaborated with a group of established scholars to initiate this
Futures of Asia
series (which contains this book) and the earlier
COVID-19 in Malaysia
series. These initiatives aim to promote Global South research and publications, especially on significant events such as the COVID-19 pandemic, post-pandemic normality and transformations, and the rise of AI, which equally matter to non-Western regions and deserve equal scholarly attention (and acceptance) beyond Western-centric frameworks in academia.
