Working Backwards Insights, Stories, and Secrets from Inside Amazon

"Rather than offering a dull catalog of the company's 14 leadership principles and three implementation mechanisms, Mr. Bryar and Mr. Carr provide concrete and accessible examples of how these are put into practice across a range of functions, from hiring and communications to organizational and product design." --New York Times

"[Working Backwards] should be read by anyone interested in the real thing-the principles, processes and practices of 21st century management and leadership." --Steve Denning, Forbes

"This book reads like a how-to guide, which perhaps is by design - Bryar and Carr both were long-time Amazonians and their vantage point is that of an enthusiast rather than a critic. To be sure, Amazon offers much to admire....It's a safe bet Amazon's core principles and practices will remain essentially intact, not because Bezos will be watching from the executive suite but because Bryar, Carr and legions of current managers at the company believe in the Amazon way." --Associated Press

"Bryar and Carr, both former Amazon executives, take a detailed informative firsthand look at the company's 'unique principles and processes.' ... they deliver an information-packed guide to Amazon's success. Readers are sure to extract lessons applicable to organizations large and small." --Publishers Weekly

"Jeff Bezos once told me that unlike Google or Apple, 'Amazon doesn't have one big advantage, so we have to braid a rope out of many small advantages.' Amazon has demonstrated again and again that success doesn't result from one big stroke of genius but from a set of clear business practices consistently and boldly applied. Colin Bryar and Bill Carr dive deep into how Amazon has become the company to study if you want to succeed in 21st-century business." --Tim O'Reilly, owner of O'Reilly Media

"For those looking to change the world in ways (very) large and small via innovation and business, my strong recommendation is to dive deeply into Working Backwards. Bill and Colin have delivered a rarity of immense value, which is a powerful, high judgment dissection of the inputs to Amazon itself. I anticipate Working Backwards to quickly become required reading in board rooms and classrooms around the world." --Jason Kilar, Chief Executive Officer of WarnerMedia

"Colin Bryar and Bill Carr have operationalized the core management practices that lie behind Amazon's success. In particular, their insights into how any successful leader can focus on narrative and metrics to take a short-cut to the truth are essential for any leader in any industry. You'll want to have your highlighter ready and keep this book close at hand for quick reference." --Kim Scott, author of Radical Candor

"Colin and Bill give us an insider's view of Amazon during what was an extraordinary period of growth for the organization. Having partnered with Amazon Web Services (AWS) during my time at Red Hat and now at IBM, I can attest to their unrelenting commitment to customers. Leaders who want to foster customer obsession and drive operational excellence within their organizations should read this book." --Jim Whitehurst, President, IBM

"Working Backwards serves as a blueprint enabling leaders to implement guiding principles, operating rhythms and durable mechanisms that allow teams to scale effectively, even as your business expands at an accelerated clip. A must read for every entrepreneur or business leader focused on driving growth."
--Mariana Garavaglia, Chief People & Business Operations Officer, Peloton

"Colin and Bill have captured the essence of what it means at Amazon to start with the customer and work backwards. They both held important leadership roles at critical moments in the company's history that they've translated into interesting stories and lessons for readers. I even plan to use it as a reference myself." --Jeff Wilke, CEO, Worldwide Consumer, Amazon

"Colin and Bill very precisely captured the unique corporate culture of Amazon and described many of the essential parts of Amazon's approach to innovation. They offer a unique, insiders' view of the company with many valuable lessons for large companies that want to reinvent their business models as well as for startups that want to scale rapidly. This is the definitive innovation playbook." --Serguei Netessine, Vice Dean and Dhirubhai Ambani Professor of Innovation and Entrepreneurship at The Wharton School