Claire Agutter
1. ITIL® 4 Direct, Plan and Improve (DPI)
ITIL® 4 Direct, Plan and Improve (DPI) Your companion to the ITIL 4 Managing Professional and Strategic Leader DPI certification
Gesprochen von
-
- Taschenbuch
- eBook
- Hörbuch ausgewählt
-
Form:Einzelkauf Download
-
Sprache:Englisch
34,95 €
inkl. gesetzl. MwSt.,
Beschreibung
Produktdetails
Family Sharing
Ja
Gesprochen von
Katie VillaSpieldauer
3 Stunden und 2 Minuten
Abo-Fähigkeit
Nein
Erscheinungsdatum
30.11.2021
Hörtyp
Lesung
Fassung
ungekürzt
Medium
MP3
Anzahl Dateien
15
Verlag
It Governance Publishing LtdSprache
Englisch
EAN
9781787783256
ITIL® 4 Direct, Plan and Improve
If you've achieved your ITIL® 4 Foundation certificate, you're probably planning the next stage in your ITIL journey and which qualification to work towards. DPI provides essential knowledge and capabilities for service management professionals, supporting those involved in directing or planning based on strategy and continual improvement – a must-have skillset practitioners should seek beyond Foundation level.
DPI is the only one of the ITIL 4 advanced level courses that leads to both Managing Professional (MP) and Strategic Leader (SL) status. The module is aimed at managers and aspiring managers at all levels, providing them with the practical skills needed to improve themselves and their organisation by way of effective strategic direction and delivering continual improvement.
An excellent supplement to any training course
ITIL® 4 Direct, Plan and Improve (DPI) – Your companion to the ITIL 4 Managing Professional and Strategic Leader DPI certification is a study guide designed to help students pass the ITIL® 4 Direct, Plan and Improve module.
The majority of this book is based on the AXELOS ITIL® 4: Direct, Plan and Improve publication and the associated DPI Strategist syllabus. It provides students with the information they need to pass the DPI exam, and help them become a successful practitioner.
Suitable for existing ITIL v3 experts, ITIL 4 Managing Professional (MP) students, ITIL 4 Strategic Leader (SL) students, ITSM (IT service management) practitioners who are adopting ITIL 4, approved training organisations, IT service managers, IT managers and those in IT support roles, the book covers:
- Key concepts;
- Scope, key principles and methods;
- The role of governance, risk and compliance;
- Continual improvement;
- Organisational change management;
- Measurement and reporting;
- Value streams and practices; and
- Exam preparation.A useful tool throughout your career
In addition to being an essential study aid, the author — a seasoned ITSM professional — also provides additional guidance throughout the book which you can lean on once your training and exam are over. The book includes her own practical experience from which she gives advice and points to think about along the way so that you can refer back to this book for years to come – long after you've passed your exam.
The essential link between your ITIL qualification and the real world – buy this book today!
ITIL® is a registered trade mark of AXELOS Limited. All rights reserved. This book is an official AXELOS licensed product.
About the author
Claire Agutter is a service management trainer, consultant and author. In 2020, she was one of Computer Weekly's Top 50 Most Influential Women in Tech. In 2018 and 2019 she was recognised as an HDI Top 25 Thought Leader and was part of the team that won itSMF UK's 2017 Thought Leadership Award.
Claire provides regular, free content to the ITSM community as the host of the popular ITSM Crowd hangouts, and is the chief architect for VeriSM™, the service management approach for the digital age. She is the director of ITSM Zone, which provides online ITSM training, and Scopism, a content and consulting organisation and the publisher of the SIAM Body of Knowledge.
ITIL® is a registered trade mark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
If you've achieved your ITIL® 4 Foundation certificate, you're probably planning the next stage in your ITIL journey and which qualification to work towards. DPI provides essential knowledge and capabilities for service management professionals, supporting those involved in directing or planning based on strategy and continual improvement – a must-have skillset practitioners should seek beyond Foundation level.
DPI is the only one of the ITIL 4 advanced level courses that leads to both Managing Professional (MP) and Strategic Leader (SL) status. The module is aimed at managers and aspiring managers at all levels, providing them with the practical skills needed to improve themselves and their organisation by way of effective strategic direction and delivering continual improvement.
An excellent supplement to any training course
ITIL® 4 Direct, Plan and Improve (DPI) – Your companion to the ITIL 4 Managing Professional and Strategic Leader DPI certification is a study guide designed to help students pass the ITIL® 4 Direct, Plan and Improve module.
The majority of this book is based on the AXELOS ITIL® 4: Direct, Plan and Improve publication and the associated DPI Strategist syllabus. It provides students with the information they need to pass the DPI exam, and help them become a successful practitioner.
Suitable for existing ITIL v3 experts, ITIL 4 Managing Professional (MP) students, ITIL 4 Strategic Leader (SL) students, ITSM (IT service management) practitioners who are adopting ITIL 4, approved training organisations, IT service managers, IT managers and those in IT support roles, the book covers:
- Key concepts;
- Scope, key principles and methods;
- The role of governance, risk and compliance;
- Continual improvement;
- Organisational change management;
- Measurement and reporting;
- Value streams and practices; and
- Exam preparation.A useful tool throughout your career
In addition to being an essential study aid, the author — a seasoned ITSM professional — also provides additional guidance throughout the book which you can lean on once your training and exam are over. The book includes her own practical experience from which she gives advice and points to think about along the way so that you can refer back to this book for years to come – long after you've passed your exam.
The essential link between your ITIL qualification and the real world – buy this book today!
ITIL® is a registered trade mark of AXELOS Limited. All rights reserved. This book is an official AXELOS licensed product.
About the author
Claire Agutter is a service management trainer, consultant and author. In 2020, she was one of Computer Weekly's Top 50 Most Influential Women in Tech. In 2018 and 2019 she was recognised as an HDI Top 25 Thought Leader and was part of the team that won itSMF UK's 2017 Thought Leadership Award.
Claire provides regular, free content to the ITSM community as the host of the popular ITSM Crowd hangouts, and is the chief architect for VeriSM™, the service management approach for the digital age. She is the director of ITSM Zone, which provides online ITSM training, and Scopism, a content and consulting organisation and the publisher of the SIAM Body of Knowledge.
ITIL® is a registered trade mark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
Noch keine Bewertungen vorhanden
Verfassen Sie die erste Bewertung zu diesem Artikel
Helfen Sie anderen Kundinnen und Kunden durch Ihre Meinung.
Kurze Frage zu unserer Seite
Vielen Dank für dein Feedback
Wir nutzen dein Feedback, um unsere Produktseiten zu verbessern. Bitte habe Verständnis, dass wir dir keine Rückmeldung geben können. Falls du Kontakt mit uns aufnehmen möchtest, kannst du dich aber gerne an unseren Kund*innenservice wenden.
zum Kundenservice