Foreword by Darrel W. Stephens
Introduction: Policing Through the Lens of Intergroup Communication by Howard Giles, Edward R. Maguire, and Shawn Hill
Section I: Communicating Within Police-Relevant Agencies
Chapter 1: Police Culture: Us versus Them Communication by Shawn Hill and Howard Giles
Chapter 2: Doing Organizational Justice: The Role of Police Manager Communication by Scott Wolfe
Chapter 3: The Critical Role of Communication in Recruitment and Retention of Police Officers by Charlie Scheer and Jeremy M. Wilson
Chapter 4: Interagency Communication: Homicide Investigations By Joseph B. Kuhns and Shannon Messer
Section II: Police Communication with Diverse Communities
Chapter 5: Race, Policing, and Communication: Old Problems, Twenty-First Century Struggles by Travis Dixon, Marisa A. Smith, and Kristopher R. Weeks
Chapter 6: Intergroup Biases: Policing and Gender By Cara E. Rabe-Hemp and Amie M. Schuck
Chapter 7: Policing and LGBT+ Communities by Stephen Owen
Chapter 8: Policing Muslim Communities: The Importance of Procedural Justice in Communication and Engagement Activities by Kristina Murphy
Chapter 9: Law Enforcement Partnerships: Changing Communication Skills and Interventions in Response to People in Crisis by Ellen Scrivner
Section III: Communicating About Policing To and From the Community
Chapter 10: The Role of Communication Reform in Community Policing By Edward R. Maguire
Chapter 11: Speaking Truth from Power through Strategic Police Communication by Michael S. Scott
Chapter 12: The Role Of The Police In Fostering Community Resilience: A Communication Perspective by J. Brian Houston, Chandrika C. Collins, and Scott E. Branton
Chapter 13: "I See You": The Mediation of Complaints Can Build Understanding and Trust by Bernard K. Melekian
Chapter 14: The Media and Our Perceptions of the Police by Matea Mustafaj and Jan Van den Bulck
Chapter 15: Social Media and Intergroup Encounters with "Cops": Biased Samples, Echo Chambers, and Research Opportunities by Joseph B. Walther
Chapter 16: Newsworthiness of Police: Changes In Print Media Coverage of Police Post-Ferguson David H. F. Tyler and Edward R. Maguire
Section IV: Communication Dynamics Related To Specific Types of Crimes and Incidents
Chapter 17: Language in Traffic Stop Interactions: Patterns In Language Use and Recommendations for Fostering Trust and Compliance by Belén Lowrey-Kinberg
Chapter 18: Understanding the Communication Dynamics Inherent To Police Hostage and Crisis Negotiation by Amy R. Grubb
Chapter 19: Improving Law Enforcement Responses To Gender-Based Violence: Domestic and International Perspectives by Caroline Bettinger-López and Tamar Ezer
Chapter 20: Direct Communication in Focused Deterrence by David M. Kennedy
Chapter 21: Policing Hate Crimes and Terrorism in the Digital Age by Brian Blakemore
Chapter 22: Crowd Theory, Communication, and Policing By Clifford Stott, Matthew Radburn, and Leanne Savigar
Conclusion: New Directions in Policing and Intergroup Communication by Howard Giles, Shawn Hill, Edward R. Maguire, and Daniel Angus
