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  • Produktbild: Next Level Sales Coaching
  • Produktbild: Next Level Sales Coaching

Next Level Sales Coaching How to Build a Sales Team That Stays, Sells, and Succeeds

23,99 €

inkl. gesetzl. MwSt., Versandkostenfrei


Beschreibung

Produktdetails

Einband

Gebundene Ausgabe

Erscheinungsdatum

21.07.2020

Verlag

John Wiley & Sons

Seitenzahl

224

Maße (L/B/H)

22,6/15/2,3 cm

Gewicht

431 g

Auflage

1. Auflage

Sprache

Englisch

ISBN

978-1-119-68548-7

Beschreibung

Produktdetails

Einband

Gebundene Ausgabe

Erscheinungsdatum

21.07.2020

Verlag

John Wiley & Sons

Seitenzahl

224

Maße (L/B/H)

22,6/15/2,3 cm

Gewicht

431 g

Auflage

1. Auflage

Sprache

Englisch

ISBN

978-1-119-68548-7

Herstelleradresse

Libri GmbH
Europaallee 1
36244 Bad Hersfeld
DE

Email: gpsr@libri.de

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  • Produktbild: Next Level Sales Coaching
  • Produktbild: Next Level Sales Coaching
  • Introduction 1
     
    Why We Wrote This Book 1
     
    Who This Book is For 2
     
    Who We Are 3
     
    Chapter 1 The Case for Sales Coaching 7
     
    Dynamic Sales Coaching is Better than Random Sales Coaching 8
     
    The Benefits of Reading (and Using!) This Book 11
     
    What's in This Book 14
     
    What's NOT in This Book 14
     
    Are You Ready? 15
     
    The Road Ahead 17
     
    Chapter 2 Why Coaching Fails or Fails to Happen 19
     
    Personal Background 20
     
    Company Culture 22
     
    Quantity: Why Managers Don't Coach Enough 23
     
    Quality: Why Sales Managers Coach Ineffectively 23
     
    Chapter 3 Sales Coaching Model and Self-Assessment 25
     
    Sales Coaching Model 25
     
    Sales Manager Attitudes 27
     
    Sales Manager Self-Assessment: Attitudes and Activities 28
     
    Impact of Coaching 29
     
    Chapter 4 Review and Plan Meetings 31
     
    Planning Varies by Type of Sales Organization 32
     
    Benefits of Review and Plan Conversations 34
     
    Review and Plan Conversation 36
     
    Review and Plan Meeting Tips 38
     
    Chapter 5 Goal-Setting Meetings 41
     
    Why Salespeople Miss Expectations 42
     
    Guidelines for Conducting Goal-Setting Meetings 43
     
    Goal-Setting Meeting Overview 44
     
    Goal-Setting Meeting Process 46
     
    Addressing Attitude Issues on Your Team: The Classic Types 66
     
    Goal-Setting Meeting Best Practices 72
     
    Chapter 6 Skill Development Training 75
     
    Talent is Overrated 76
     
    Skill Development Training Challenges 78
     
    Benefits of Skill Development Training 79
     
    Opportunities for Skill Development Training 79
     
    Skill Development Training Steps 82
     
    Types of Feedback in Skill Development Training 95
     
    Skill Development Training Tips 97
     
    Chapter 7 Check-Ins 99
     
    How Check-Ins Impact Your Sales Team in a Positive Way 100
     
    How to Check In 102
     
    Chapter 8 Performance Feedback 115
     
    The Practice Coach, the Game Coach, Then the Practice Coach 116
     
    Define Roles and Responsibilities 117
     
    Performance Feedback Process 122
     
    Performance Feedback Form 124
     
    Insights on Performance Feedback 136
     
    Chapter 9 Sales Meetings 139
     
    Top Ten Reasons Why Salespeople Hate Sales Meetings 141
     
    Sales Meeting Agenda 142
     
    The End Game 143
     
    Preparation 145
     
    Welcome/Overview Agenda 146
     
    Opening Inspiration 148
     
    Success Stories 150
     
    Skills Development Training 154
     
    Goal Reporting and Goal Setting 160
     
    Summary and Action Steps 163
     
    Next-Meeting Logistics 164
     
    Closing Inspiration 164
     
    Other Activities 164
     
    Chapter 10 Sales Huddles 167
     
    Benefits of Sales Huddles 168
     
    How to Recognize Effective Sales Huddles 171
     
    Sales Huddle Example Scripting 174
     
    Chapter 11 Sales and Service Coaching in the Contact Center 177
     
    A Tale of Two Coaches 177
     
    Make Time 179
     
    Use Non-Scored Feedback 179
     
    Coach Proactively 181
     
    Focus on One Behavior at a Time 182
     
    Use "MAPs" - Micro Action Plans 183
     
    Use Questions to Coach 186
     
    Recognize People 188
     
    Calibrate 190
     
    Chapter 12 Sales Enablement Best Practices 193
     
    Micro Learning 193
     
    Video 193
     
    Web Conferencing and Video Chat 195
     
    Competency Assessment Tools 196
     
    Field Coaching Tools 197
     
    Machine Learning/Artificial Intelligence 197
     
    Analytics 198
     
    Appendix: Sale