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Making Government Work The Promises and Pitfalls of Performance-Informed Management

Aus der Reihe Making Government Work

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Beschreibung

Produktdetails

Einband

Gebundene Ausgabe

Erscheinungsdatum

30.12.2019

Abbildungen

14 b/w illustrations 10 b/w photos 9 textboxes

Verlag

Rowman & Littlefield

Seitenzahl

190

Maße (L/B/H)

23,5/15,7/1,5 cm

Gewicht

463 g

Sprache

Englisch

ISBN

978-1-5381-2567-0

Beschreibung

Produktdetails

Einband

Gebundene Ausgabe

Erscheinungsdatum

30.12.2019

Abbildungen

14 b/w illustrations 10 b/w photos 9 textboxes

Verlag

Rowman & Littlefield

Seitenzahl

190

Maße (L/B/H)

23,5/15,7/1,5 cm

Gewicht

463 g

Sprache

Englisch

ISBN

978-1-5381-2567-0

Herstelleradresse

Libri GmbH
Europaallee 1
36244 Bad Hersfeld
DE

Email: GPSR Kontakt

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  • Produktbild: Making Government Work
  • Produktbild: Making Government Work

  • Acknowledgements
    Preface
    About the Authors

    1. Overview

    2. Challenges
    Sustainability
    The human element
    Differing perspectives

    3. Benefits
    Exhibit A: Montgomery County
    A catalogue of benefits
    San Jose, California
    Minnesota
    Wisconsin
    Indiana
    Denver, Colorado
    King County, Washington
    Case Study - New Orleans: Shock Therapy

    4. History
    Progress at the state level
    Our ringside view
    Federal advances
    Box: Building the federal performance infrastructure
    Ups and downs
    Alternate approaches
    Box: Five major changes over the last thirty years
    Case study - Service Efforts and Accomplishments

    5. Outcomes
    Knowing the goal
    Box: The demise of Oregon Benchmarks
    Striving for efficiency
    Selecting top-level measures
    Citizen surveys
    Connecting to national measures
    Case study - Washington: Cross-agency collaboration

    6. Performance Budgeting
    Performance budgeting legislation
    Impediments
    Attention to evidence
    Budget execution
    The environment matters
    Case study - Austin: A budget with a vision
    Case study - Illinois: Unrealistic expectations

    7. Pitfalls
    Insufficient resources
    Lack of data expertise
    Weak internal training
    Counterproductive incentives
    Slow response
    Lack of sustainability
    The practitioner-academic disconnect
    Fear of adverse reaction
    Too much hype
    Flaws with targets
    A limited focus
    Neglect of intractable problems
    Legislative indifference
    Politics trumps management
    Checklist: Rx for Pitfalls

    8. Buy-In
    Resisters
    Accountability vs. performance improvement
    Agency ownership
    Stat evolution
    A collaborative approach
    Case study -- Colorado Q&A on achieving buy-in

    9. Validation
    Consequences of bad data
    Bad data and drugs
    Inconsistent comparisons
    Data fudging and outright cheating
    Verification
    A path forward
    Box: The roots of inaccuracy
    Sloppy data
    Ineffective system controls
    Inconsistent information and changing definitions
    Privatization/contractor/third party issues
    Case study - New York: Changing the definitions

    10. Data progress
    Service delivery
    Open data
    Data sharing
    Data governance
    The push for more helpful data
    Box - Outdated technology
    Box: The path forward
    Case study - Little Rock, Arkansas: Of data and human beings

    11. Evaluation
    Evaluation on the frontlines
    Shifting the paradigm
    Box: The evidence movement
    Box: A cost-benefit approach
    Case study -- Los Angeles: Solving a police recruiting puzzle

    Resources
    Glossary
    Index