Author biographies
Chapter 1. Introducing digital governance
Summary, A digital governance manifesto, The scope of digital governance, The role of the governing body, About this book, References
Chapter 2. Digital governance strategy
Summary, A strategy for digital technology, A pragmatic approach to digital governance, Achieving good governance, Strategic governance principles, Delivering strategic change.
Chapter 3. Managing rapid change in a digital world
Summary, The digital opportunity, The pace of change, Getting started, Getting digitisation right, Projects or programmes? References
Chapter 4. Digitising internal operations
Summary, Understanding digitisation, Making the case for process digitisation, Issues with digitisation, References
Chapter 5. Transforming products and services
Summary, Models of digital transformation, Digitally enhanced products, Digitised products, New business models, Reference
Chapter 6. Digital marketing and sales
Summary, Understanding consumers, Talking to consumers, Governance of marketing assets, Making the sale, Finding the right people, Reference
Chapter 7. Thinking digital in mergers, acquisitions and venturing
Summary, Acquiring services rather than organisations, Assessing the fit, Making it happen, The deal is done, so now what? Reference
Chapter 8. Digital technology in accounting and financial management
Summary, The problem, The opportunity, Getting it right (and wrong), Reference
Chapter 9. Human resources in a digital age
Summary, Recruitment, The "employer brand", Managing workers, Enhancing the human, References
Chapter 10. Assuring digital compliance
Summary, Why care about compliance? Sources of compliance obligations, Becoming compliant, The role of standards, Emerging compliance obligations, Rationalisation of compliance, References
Chapter 11. Information and cyber security
Summary, What is all this fuss about? Cyber risk management, Layered protection: people, process and technology, Protection through people, Protection through process, Protection through technology, Role of the board in security, References
Chapter 12. Delivering digital privacy
Summary, Privacy: an urgent priority, Privacy compliance, Getting it right, Employers' vicarious liability, Embedding privacy and minimising risk, References
Chapter 13. Think digital resilience
Summary, A grandiose name for business continuity? Resilience challenges, Reference
Chapter 14. Emerging digital technologies
Summary, Big Data, Robotic process automation and autonomous systems, Artificial intelligence, Internet of Things, Wearables, 3D printing, Distributed ledgers and blockchain, Virtual reality and augmented reality, Implants and brain-computer interfaces, Is all this just snake oil?
Digital governance glossary
Index
