Materialization & Management of Emergent Requirement of Stakeholders A Case Study of Umeå Wastewater Treatment Plant Project

Stakeholder satisfaction has in the modern day, become an imperative criterion to achieve project success. Satisfaction of stakeholders' requirements however is challenging because these requirements evolve as the project progresses. Previous research indicates that as stakeholders continuously interact with a project, they gain more information and new requirements or request for modifications are likely to emerge as a result of this increased intelligence. The objective of this work is to answer the research question, "From the perspective of managers, in the Scandinavian management context, how do emergent requirements of key stakeholders materialize, and how are they managed?" by probing into the ways via which emergent requirement of stakeholders come about, and investigating how managers deal with these emergent requirement upon their occurrence. Results from this study confirm that, new or modified requirements and consequently, requests for changes do emerge at even the execution phase of projects, despite careful planning.