Introduction
Part One
1. Dealing with Difficult Parents: An Overview
2. Who Are These Guys?: Describing Today's Parents
Key Concepts
Discussion Questions
Journal Prompt
Group Activities
38 Years of Teaching Fifth Grade
It's Not What You Do, It's How You Do It
Application
3. What's Wrong with These Parents Anyhow?
Key Concepts
Discussion Questions
Journal Prompt
Group Activities
Titles Really Make A Difference!
Creating Convenient Models
Application
Part Two
4. Building Credibility: Everyone Wants to Associate with a Winner
Key Concepts
Discussion Questions
Journal Prompt
Group Activities
All the News That's Fit to Print
Calling All Parents
Application
5. Taking Your Classroom Social
Key Concepts
Discussion Questions
Journal Prompt
Group Activities
Accentuate the Positive!
Things to Consider
Application
6. Positive Communication with Parents: An Ounce of Prevention
7. Listen, Learn, and Cultivate
Key Concepts
Discussion Questions
Journal Prompt
Group Activities
Creating a Positive Referral Program
A Welcoming Environmental Audit
Application
Part Three
8. Initiating Contact with parents
Key Concepts
Discussion Questions
Journal Prompt
Group Activities
Acting It Out
Communicating with Parents
Application
9. Never Let 'Em See You Sweat
10. What if the Parent is Right?
Key Concepts
Discussion Questions
Journal Prompt
Group Activities
The Sorry Actors
ATTENTION
Application
11. The Best Way to Get in the Last Word...
12. Do You Feel Defensive? If So, Something is Wrong
Key Concepts
Discussion Questions
Journal Prompt
Group Activities
Circle of Bad News
A Sign of the Times
Application
13. Delivering Bad News
Key Concepts
Discussion Questions
Journal Prompt
Group Activities
The Legal Eagle
A Bad News Triangle
Application
14. But I Did Get a Good Deal: Examining the Car Salesman
Key Concepts
Discussion Questions
Journal Prompt
Group Activities
I Really Did Get a Good Deal
Acting It Out
Application
15. What if They Use the F Word - Fair?
16. Focus on the Future
Key Concepts
Discussion Questions
Journal Prompt
Group Activities
Working with Mr. Johnson
Using the "F" Word
Application
17. Understanding Parent Involvement
Key Concepts
Discussion Questions
Journal Prompt
Group Activities
Comparing Parents
Dealing with Difficult Parents
Application
18. Increasing Parent Involvement at School
19. Increasing Parent Involvement at Home
Key Concepts
Discussion Questions
Journal Prompt
Group Activities
Clarifying Your Parent Core
HOME work
Application
