Salesforce Service Cloud For Dummies
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Sprache:Englisch
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eBook Format:PDF
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Produktdetails
Format
Kopierschutz
Ja
Family Sharing
Nein
Text-to-Speech
Nein
Erscheinungsdatum
15.04.2015
Verlag
John Wiley & SonsSeitenzahl
384 (Printausgabe)
Dateigröße
23615 KB
Auflage
1. Auflage
Sprache
Englisch
EAN
9781119010708
Learn how to provide top-grade customer service anywhere,
anytime with Salesforce Service Cloud
Salesforce Service Cloud empowers your service organization to
interact with customers through any channel and provide an
individualized experience that will be worth sharing--for your
customers and for your company. Salesforce Service Cloud For
Dummies is one the first books to focus specifically on
Salesforce Service Cloud software. With it, you'll discover how to
set up a sophisticated support center for your business in a matter
of a few hours. Whether you're a service executive, manager,
support agent, or system administrator, you will discover how to
maximize usage of Service Cloud through best practices and
step-by-step guidelines. This book will help your customer service
departments gain a holistic view of the customers they serve, and
provide your customers with meaningful, efficient interactions.
* Examines how to enable your agents to provide efficient
service
* Discusses how to interact with customers through any
channel
* Offers insights on improving internal communication and
collaboration
* Shows how to resolve customer's questions in a timely
manner
Take advantage of this opportunity to be heard above your
competition with the help of Salesforce Service Cloud For
Dummies.
anytime with Salesforce Service Cloud
Salesforce Service Cloud empowers your service organization to
interact with customers through any channel and provide an
individualized experience that will be worth sharing--for your
customers and for your company. Salesforce Service Cloud For
Dummies is one the first books to focus specifically on
Salesforce Service Cloud software. With it, you'll discover how to
set up a sophisticated support center for your business in a matter
of a few hours. Whether you're a service executive, manager,
support agent, or system administrator, you will discover how to
maximize usage of Service Cloud through best practices and
step-by-step guidelines. This book will help your customer service
departments gain a holistic view of the customers they serve, and
provide your customers with meaningful, efficient interactions.
* Examines how to enable your agents to provide efficient
service
* Discusses how to interact with customers through any
channel
* Offers insights on improving internal communication and
collaboration
* Shows how to resolve customer's questions in a timely
manner
Take advantage of this opportunity to be heard above your
competition with the help of Salesforce Service Cloud For
Dummies.
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