Produktbild: Message Not Received

Message Not Received Why Business Communication Is Broken and How to Fix It

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Beschreibung

Produktdetails

Einband

Gebundene Ausgabe

Erscheinungsdatum

16.03.2015

Verlag

John Wiley & Sons Inc

Seitenzahl

272

Maße (L/B/H)

23,5/15,7/1,9 cm

Gewicht

542 g

Auflage

1. Auflage

Sprache

Englisch

ISBN

978-1-119-01703-5

Beschreibung

Produktdetails

Einband

Gebundene Ausgabe

Erscheinungsdatum

16.03.2015

Verlag

John Wiley & Sons Inc

Seitenzahl

272

Maße (L/B/H)

23,5/15,7/1,9 cm

Gewicht

542 g

Auflage

1. Auflage

Sprache

Englisch

ISBN

978-1-119-01703-5

Herstelleradresse

Libri GmbH
Europaallee 1
36244 Bad Hersfeld
DE

Email: gpsr@libri.de

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  • Produktbild: Message Not Received
  • List of Figures and Tables xv
     
    Preface xvii
     
    Part I Worlds Are Colliding
     
    Introduction: The Intersection of Business, Language, Communication, and Technology 3
     
    Subject: The Other Scourge of Business Communication 5
     
    Technology and the Cardinal Importance of Business Communication 5
     
    What's the Big Whoop? 6
     
    From Pencils to WhatsApp: A Little History Lesson 7
     
    Book Overview and Outline 8
     
    My Communication Bona Fides 17
     
    Next 19
     
    1 Technology Is Eating the World: The Dizzying Nature of Today's Existence 21
     
    Whoops 22
     
    Accelerating Technological Change 25
     
    The Rise of the Machines 28
     
    Trailing the Goldfish: Our Declining Attention Spans 30
     
    A Communications Revolution 31
     
    The Age of the Entrepreneur 32
     
    Disruption Is Cool 34
     
    SEO, and the Really Long Tail 35
     
    The Sliding Scale of Search 37
     
    Google and the Never-Ending Jargon Train 40
     
    Marketing Madness 41
     
    Mobile Mania 44
     
    BYOD 44
     
    The Rise of the Tech Celebrity 45
     
    A New Body Politic 46
     
    Other Trends 47
     
    Next 48
     
    Notes 48
     
    2 The Increasingly Overwhelmed Employee: Is This Becoming the New Normal? 51
     
    Mad Men No More 52
     
    Abundant Leisure: Keynes Was Wrong 56
     
    Drowning in Data 57
     
    Demonizing the Tech Companies 59
     
    The Limits of Technology's Tentacles 60
     
    A Different Kind of Workplace 61
     
    Is Being Overwhelmed Even a Choice Anymore? 64
     
    Next 69
     
    Notes 70
     
    Part II Didn't You Get That Memo?: Why We Don't Communicate Good at Work
     
    3 What We Say: Examining Words at Work 73
     
    Jargon: The Cause of So Much Noise 75
     
    Beyond Jargon: Other Communication and Language Atrocities 90
     
    Next 93
     
    Notes 93
     
    Appendix to Chapter 3 95
     
    Notes 98
     
    Part III Message Received
     
    4 How We Say It: E-Mail Is Dead. Long Live E-Mail! 99
     
    A Communications Dynasty: Explaining E-Mail's Impressive Reign 102
     
    E-Mail Nation 112
     
    How We're Working Isn't Working 114
     
    Next 125
     
    Notes 125
     
    5 Why Bad Communication Is Bad Business: The Unintended Consequences of Mixed and Missed Messages 127
     
    One Size Does Not Misfit All 129
     
    Message Not Received 130
     
    Decreased Clarity, Credibility, and Trust 131
     
    Lost Sales 131
     
    Severed Relationships and Burnt Bridges 132
     
    Poor Execution and Strategic Blunders 135
     
    Lower Productivity 137
     
    Inefficiency, Waste, and Severed Relationships 138
     
    Increased Risk of Project Failure 139
     
    Other Long-Term Employee Issues 141
     
    Net Effect: A Vicious Cycle 142
     
    Next 142
     
    Notes 142
     
    6 Don't Call It a Paradigm: Guidelines for Effective Business Communication 145
     
    Language 147
     
    E-Mail 148
     
    Selecting a Communications Medium 150
     
    Handling the Fallout 150
     
    Next 151
     
    Notes 151
     
    7 Words and Context: Building a Solid Communication Foundation 153
     
    A Trip Down Memory Lane 154
     
    The World of Words 155
     
    Communication Context, Awareness, and Technique 165
     
    Next 174
     
    Notes 175
     
    8 Life Beyond E-Mail: How Progressive Organizations Are Using New Tools to Enable More Effective Collaboration and Communication 177
     
    Communication and Collaboration Circa 2004 178
     
    The Benefits of Old Tools 181
     
    E-Mail Detox 182
     
    If Not