1 Exotica/FMQM: a persistent message-based architecture for distributed workflow management.- 2 Usability of some workflow products in an inter-organizational setting.- 3 The systems integration architecture: an agile information infrastructure.- 4 Message flow control.- 5 A light weight name service and its use within a collaborative editor.- 6 Organizational management system in a hetrogeneous environment: a WWW case study.- 7 A federated information system for quality management processes.- 8 A support environment for the disclosure of heterogeneous systems documentation.- 9 Modelling business relationships in a non-centralized systems environment.- 10 Realization of a decentralized IS-strategy.- 11 A software process model for business reengineering.- 12 Coupling process models and business rules.- 13 Discussants comments on the ten main papers.- 14 Panel: The future of business meetings — possibilities and problems of computer support.- 15 Panel: Organisations’ IT competence: the limiting factor?.- Index of contributors.- Keyword index.