Call Centers For Dummies
-
- Taschenbuch
- eBook ausgewählt
-
Form:Einzelkauf Download
-
Sprache:Englisch
-
eBook Format:ePUB
- PDF 17,99 €
- ePUB 17,99 € ausgewählt
17,99 €
inkl. gesetzl. MwSt.Beschreibung
Produktdetails
Format
ePUB
Kopierschutz
Ja
Family Sharing
Nein
Text-to-Speech
Ja
Erscheinungsdatum
11.05.2010
Verlag
John Wiley & SonsSeitenzahl
408 (Printausgabe)
Dateigröße
2252 KB
Auflage
2. Auflage
Sprache
Englisch
EAN
9780470678404
Tips on making your call center a genuine profit center
In North America, call centers are a $13 billion business,
employing 4 million people. For managers in charge of a call center
operation, this practical, user-friendly guide outlines how to
improve results measurably, following its principles of revenue
generation, efficiency, and customer satisfaction. In addition,
this new edition addresses many industry changes, such as the new
technology that's transforming today's call center and the
location-neutral call center. It also helps readers determine
whether it's cost-efficient to outsource operations and looks at
the changing role and requirements of agents.
* The ultimate call center guide, now revised and updated
* The authors have helped over 60 companies improve the
efficiency and effectiveness of their call center operations
* Offers comprehensive guidance for call centers of all sizes,
from 20-person operations to multinational businesses
With the latest edition of Call Centers For Dummies,
managers will have an improved arsenal of techniques to boost their
center's bottom line.
In North America, call centers are a $13 billion business,
employing 4 million people. For managers in charge of a call center
operation, this practical, user-friendly guide outlines how to
improve results measurably, following its principles of revenue
generation, efficiency, and customer satisfaction. In addition,
this new edition addresses many industry changes, such as the new
technology that's transforming today's call center and the
location-neutral call center. It also helps readers determine
whether it's cost-efficient to outsource operations and looks at
the changing role and requirements of agents.
* The ultimate call center guide, now revised and updated
* The authors have helped over 60 companies improve the
efficiency and effectiveness of their call center operations
* Offers comprehensive guidance for call centers of all sizes,
from 20-person operations to multinational businesses
With the latest edition of Call Centers For Dummies,
managers will have an improved arsenal of techniques to boost their
center's bottom line.
Kundinnen und Kunden meinen
Verfassen Sie die erste Bewertung zu diesem Artikel
Helfen Sie anderen Kund*innen durch Ihre Meinung
Kurze Frage zu unserer Seite
Vielen Dank für dein Feedback
Wir nutzen dein Feedback, um unsere Produktseiten zu verbessern. Bitte habe Verständnis, dass wir dir keine Rückmeldung geben können. Falls du Kontakt mit uns aufnehmen möchtest, kannst du dich aber gerne an unseren Kund*innenservice wenden.
zum Kundenservice