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This book is written for human resource, organization development, and training professionals who need real-world best practices that show who actual workplace learning approaches work and how they can be applied. Co-published with the acclaimed Center for Creative Leadership, this important book offers a compendium of best practices, tools, techniques, processes, and other resource resources to harness the developmental power of work experiences for leadership development. In addition the book includes illustrative case studies of leadership approached that have worked in such forward…mehr
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This book is written for human resource, organization development, and training professionals who need real-world best practices that show who actual workplace learning approaches work and how they can be applied. Co-published with the acclaimed Center for Creative Leadership, this important book offers a compendium of best practices, tools, techniques, processes, and other resource resources to harness the developmental power of work experiences for leadership development. In addition the book includes illustrative case studies of leadership approached that have worked in such forward thinking organizations as Boeing, Microsoft, and Heineken.
Praise for Experience-Driven Leader Development
"In my twenty-six years in human resources, I've learned firsthand that our best leaders develop through on-the-job experience. This book provides a valuable framework for leadership thinking and talent development-immensely helpful for all of us who work with aspiring leaders."
Jeff Brodsky, Chief Human Resources Officer, Morgan Stanley
"How to best leverage on-the-job experiences for leader development is a challenge for organizations, but clearly one that talent management professionals have tackled in intentional and innovative ways. This book performs the real service of broadly sharing best practices-both proven and cutting-edge-so that we all can do a better job of using experience to develop leadership talent."
Martha Soehren, Chief Talent Development Officer, Comcast
"Having experienced the power of on-the-job leadership development in my own career, I'm delighted to see the world's best thinking on experiential learning collected in one place. The well-researched and practical wisdom in this book makes it essential for executives and line managers who want to unleash the full potential of their talent pipelines."
O. P. (Om) Bhatt, Chairman (retired), State Bank of India
"As we develop the next generation of leaders, the 'e' in e-Learning must shift to mean 'experience.' This book is a must-read for learning leaders driven to make development sustainable!"
Elliott Masie, Learning CONSORTIUM, The Masie Center
"This compendium on leadership development through experience is comprehensive, practical, and useful. The anthology embodies the latest thinking and practice in building leaders and will help thoughtful scholars and practitioners make more informed choices about leadership development."
Dave Ulrich, Professor, Ross School of Business and Partner, The RBL Group
"If you believe you become an employer of choice by building leaders of choice, this book serves as a field guide rich with thought leadership and practical solutions to help enable your success!"
Nina M. Ramsey, Chief Human Resources Officer, Kelly Services, Inc.
"A collection of A to Z best practices in leader development: selection to job experiences to courses to learning strategies and how they all must work together. This will be the definitive source for leader development for decades to come."
Michael M. Lombardo, Founder, Lominger Limited, Inc., and author, FYI: For Your Improvement and Lessons of Experience
Praise for Experience-Driven Leader Development
"In my twenty-six years in human resources, I've learned firsthand that our best leaders develop through on-the-job experience. This book provides a valuable framework for leadership thinking and talent development-immensely helpful for all of us who work with aspiring leaders."
Jeff Brodsky, Chief Human Resources Officer, Morgan Stanley
"How to best leverage on-the-job experiences for leader development is a challenge for organizations, but clearly one that talent management professionals have tackled in intentional and innovative ways. This book performs the real service of broadly sharing best practices-both proven and cutting-edge-so that we all can do a better job of using experience to develop leadership talent."
Martha Soehren, Chief Talent Development Officer, Comcast
"Having experienced the power of on-the-job leadership development in my own career, I'm delighted to see the world's best thinking on experiential learning collected in one place. The well-researched and practical wisdom in this book makes it essential for executives and line managers who want to unleash the full potential of their talent pipelines."
O. P. (Om) Bhatt, Chairman (retired), State Bank of India
"As we develop the next generation of leaders, the 'e' in e-Learning must shift to mean 'experience.' This book is a must-read for learning leaders driven to make development sustainable!"
Elliott Masie, Learning CONSORTIUM, The Masie Center
"This compendium on leadership development through experience is comprehensive, practical, and useful. The anthology embodies the latest thinking and practice in building leaders and will help thoughtful scholars and practitioners make more informed choices about leadership development."
Dave Ulrich, Professor, Ross School of Business and Partner, The RBL Group
"If you believe you become an employer of choice by building leaders of choice, this book serves as a field guide rich with thought leadership and practical solutions to help enable your success!"
Nina M. Ramsey, Chief Human Resources Officer, Kelly Services, Inc.
"A collection of A to Z best practices in leader development: selection to job experiences to courses to learning strategies and how they all must work together. This will be the definitive source for leader development for decades to come."
Michael M. Lombardo, Founder, Lominger Limited, Inc., and author, FYI: For Your Improvement and Lessons of Experience
Produktdetails
- Produktdetails
- J-B CCL (Center for Creative Leadership)
- Verlag: Wiley & Sons
- 3. Aufl.
- Seitenzahl: 608
- Erscheinungstermin: 25. November 2013
- Englisch
- Abmessung: 292mm x 222mm x 40mm
- Gewicht: 1730g
- ISBN-13: 9781118458075
- ISBN-10: 1118458079
- Artikelnr.: 38476617
- J-B CCL (Center for Creative Leadership)
- Verlag: Wiley & Sons
- 3. Aufl.
- Seitenzahl: 608
- Erscheinungstermin: 25. November 2013
- Englisch
- Abmessung: 292mm x 222mm x 40mm
- Gewicht: 1730g
- ISBN-13: 9781118458075
- ISBN-10: 1118458079
- Artikelnr.: 38476617
Cynthia McCauley is a senior fellow at the Center for Creative Leadership in Greensboro, North Carolina. She is co-editor of The Center for Creative Leadership Handbook of Leadership Development and has been an active contributor for many years to the field of on-the-job leader development. Scott DeRue is a management professor and director of the leadership initiative at the Stephen M. Ross School of Business, University of Michigan. Reported by CNN/Money to be one of the top forty business school professors under the age of forty, DeRue conducts research and teaches in the areas of leadership and team development. Paul Yost is an associate professor of industrial-organizational psychology at Seattle Pacific University and principle and founder of Yost & Associates, Inc. He has worked at Microsoft, Boeing, GEICO, and Battelle Research in a variety of roles, including executive assessment, leadership development, and human resource research. Sylvester Taylor is a director in the Research, Innovation, and Product Development Group at the Center for Creative Leadership. He has more than twenty years of experience researching, designing, and implementing leadership development initiatives, primarily helping organizations gain value from organizational and multi-rater feedback.
List of Exhibits, Figures, and Tables xiii Foreword xix Acknowledgments
xxiii Introduction xxv SECTION 1. Developmental Experiences: More
Intentional for More People 1 Section Introduction 3 Equipping Employees to
Pursue Developmental Experiences 7 1 Intensity and Stretch: The Drivers of
On-the-Job Development 7 Mark Kizilos (Experience-Based Development
Associates, LLC) 2 A Leadership Experience Framework 15 Paul Van Katwyk,
Joy Hazucha, and Maynard Goff (Korn/Ferry International) 3 Identifying
Development-in-Place Opportunities 21 Cynthia McCauley (Center for Creative
Leadership) 4 Leadership Maps: Identifying Developmental Experiences in Any
Organization 25 Paul Yost (Seattle Pacific University) and Joy Hereford
(Yost & Associates, Inc.) 5 Building Organization-Specific Knowledge About
Key Developmental Experiences 37 Paul R. Bly (Th omson Reuters) and Mark
Kizilos (Experience-Based Development Associates, LLC) 6 Expression of
Interest: Making Sought-After Roles Visible 45 Tanya Boyd (Payless
Holdings, Inc.) 7 Designing Part-Time Cross-Functional Experiences 49 Nisha
Advani (Genentech, a member of the Roche Group) 8 Creating Project
Marketplaces 55 Cynthia McCauley (Center for Creative Leadership)
Leveraging Existing Experiences for Learning 57 9 Leveraging the
Developmental Power of Core Organizational Work 57 Patricia M.G. O'Connor
(Wesfarmers) 10 Learning Transferable Skills Through Event Planning 65
Kenna Cottrill and Kim Hayashi (Leadership Inspirations) 11 Pinpointing:
Matching Job Assignments to Employees 69 Jeffrey J. McHenry (Rainier
Leadership Solutions) 12 Learning from Personal Life Experiences 77 Marian
N. Ruderman and Patricia J. Ohlott (Center for Creative Leadership)
Creating New Developmental Experience 81 13 Strategic Corporate Assignments
to Develop Emerging Market Leaders 81 Anita Bhasin (Sage Ways, Inc.), Lori
Homer (Microsoft), and Eric Rait (Honeycomb Development) 14 Full-Time
Strategic Projects for High Potentials 87 Paul Orleman (SAP) 15 A
Personalized Rotation Program to Develop Future Leaders 93 Bela Tisoczki
and Laurie Bevier (General Electric) 16 Corporate Volunteerism as an Avenue
for Leader Development 99 Shannon M. Wallis (Arrow Leadership Strategies)
and Jeff rey J. McHenry (Rainier Leadership Solutions) 17 Developing
Socially Responsible Global Leaders Through Service Projects 107 Mathian
Osicki and Caroline Smee (IBM) 18 Stretch Assignments to Develop First-Time
Supervisors 113 Sally A. Allison and Marsha Green (Duke University) 19
Executive Shadowing 119 Ritesh Daryani (Expedia, Inc.) 20 Leadership
Fitness Challenge: Daily Exercise of the Leadership Muscle 123 Laura Ann
Preston-Dayne (Kelly Services, Inc.) 21 Using a Video-Case-Based
Collaborative Approach in Leader Development 129 Nate Allen (U.S. Army,
National Defense University) 22 Cross-Company Consortiums: Tackling
Business Challenges and Developing Leaders Together 133 Yury Boshyk (Th e
Global Executive Learning Network) SECTION 2. Leaders: Better Equipped to
Learn from Experience 141 Section Introduction 143 Organizing Frameworks
145 23 Mindful Engagement: Learning to Learn from Experience 145 D. Scott
DeRue and Susan J. Ashford (University of Michigan) 24 PARR: A Learning
Model for Managers 151 Laura Ann Preston-Dayne (Kelly Services, Inc.) 25
GPS*R: A Tool for Assessing Learning Readiness 157 Paul Yost, Hillary
Roche, and Jillian McLellan (Seattle Pacific University) Learning
Strategies and Tactics 165 26 Asking Questions to Foster Learning from
Experience 165 Sally Beddor Nowak (Agilent Technology) 27 Using the
Classroom to Create a Learning Orientation 169 Lori Homer (Microsoft) and
Anita Bhasin (Sage Ways, Inc.) 28 Establishing a Learning Mindset 177 Kelly
A. Bunker (Making Experience Matter) 29 Tactics for Learning from
Experience 181 Maxine Dalton 30 Narrating Emotions to Enhance Learning 187
Shirli Kopelman (University of Michigan) and Ilan Gewurz (Proment
Corporation) 31 Proactive Feedback Seeking: The Power of Seeing Yourself as
Others See You 195 Susan J. Ashford (University of Michigan) 32 Feedback:
Who, When, and How to Ask 203 Sylvester Taylor (Center for Creative
Leadership) 33 Micro-Feedback: A Tool for Real-Time Learning 207 Tanya Boyd
(Payless Holdings, Inc.) Reflection and Retention 213 34 Leadership
Journeys: Intentional Reflection Experiences 213 Nicole L. Dubbs, Andrew K.
Mandel, Kristin Ohnstad, and Scott Taylor (Teach For America) 35
After-Event Reviews: How to Structure Reflection Conversations 221 D. Scott
DeRue (University of Michigan) 36 Scaffolding Reflection: What, So What,
Now What? 229 Claudia Hill (Korn/Ferry International) 37 Life Journeys:
Developing for the Future by Looking at the Past 235 Kerry A. Bunker
(Making Experience Matter) 38 Strategies for Facilitating Learning from
Experience 239 Claudia Hill (Korn/Ferry International) 39 Teachable Point
of View: Learning to Lead by Teaching Others 243 Scott McGhee (U.S.
Cellular) 40 Implementation Intention: A Refi nement to Leadership
Development Goal Setting 249 Luke Novelli, Jr. (Leadership Development
Resources Global) 41 Twelve Questions for More Strategic Work and Learning
255 Kelly McGill (Expedia, Inc.) Learning Communities and Support 259 42
Building a Board of Learning Advisors 259 Marisa Bossen and Paul Yost
(Seattle Pacific University) 43 Building a Learning Community Through
Reflection and Experimentation 265 Jennifer Jaramillo (Accenture) and
Kristen Schultz (University of Michigan) 44 Using Communities of Practice
to Cultivate Leaders of Integrity 273 John R. Terrill (Seattle Pacific
University) 45 CompanyCommand: A Peer-to-Peer Learning Forum 279 Nate Allen
(U.S. Army, National Defense University) 46 Virtual Roundtables: Using
Technology to Build Learning Communities 287 Jonathan Winter (The Career
Innovation Group) SECTION 3. Human Resource Systems: Designed for
Experience-Driven Development 293 Section Introduction 295 47 Integrated
Talent Management and Experience-Based Development 299 Norm Tonina (Grameen
Foundation) Selection and On-Boarding 309 48 Identifying and Assessing for
Learning Ability 309 Paul Yost and Jillian McLellan (Seattle Pacific
University) 49 On-the-Job Development That Starts on Day One 317 Brad
Borland (Kelly Services, Inc.) 50 New Leader Assimilation 321 Tanya Boyd
(Payless Holdings, Inc.) 51 Virtual On-Boarding 327 Ritesh Daryani
(Expedia, Inc.) Managers as Developers 333 52 Leaders Coaching Leaders:
Cascading Leadership Development Through the Organization 333 Robert J.
Thomas, Claudy Jules, and Joshua Bellin (Accenture) 53 An Exercise for
Managers: Developing Talent Through Assignments 341 Cynthia McCauley
(Center for Creative Leadership) 54 Performance and Development Through
Conversation 347 Jonathan Winter (Th e Career Innovation Group) Performance
Management 355 55 Performance Management and Leadership Development:
Paradox or Potential? 355 Robert McKenna and Robleh Kirce (Seattle Pacific
University) 56 Performance Management Catalysts for Experience-Driven
Development 363 Paul Yost (Seattle Pacific University) Training,
Development, and Beyond 371 57 Training and Experience-Driven Development
371 Paul Yost (Seattle Pacific University) 58 Bringing the Real World into
the Classroom 375 Elaine Biech (ebb associates inc) 59 Cultivating Learning
Agility: Lessons from the Microfi nance Sector 381 Lyndon Rego (Center for
Creative Leadership), Vandana Viswanathan (CoCoon), and Peg Ross (PCI) 60
HoTspots (HubsoTraining): A Blended Group Learning Solution to Extend
Traditional Training 389 Eric Berg (LINGOs) 61 Building Experience into
Simulations 397 James Chisholm, Greg Warman, and Andrew Webster
(ExperiencePoint) 62 Mentoring: Building Leaders in Powerful Developmental
Relationships 405 Dana Kendall (Seattle Pacific University) Action Learning
413 63 Business Driven Action Learning 413 Yury Boshyk (Th e Global
Executive Learning Network) 64 Action Learning with Community-Based
Nonprofi ts 423 Lynn Fick-Cooper and Shera Clark (Center for Creative
Leadership) 65 Better Together: Building Learning Communities Across
Organizations 433 Jan Wilmott (Royal Bank of Canada) 66 Communities of
Practice: Building and Sustaining Global Learning Communities 441 Yury
Boshyk (Th e Global Executive Learning Network) Succession Management 445
67 Succession Planning: Developing General Managers Through Experience 445
Mary M. Plunkett 68 Building Breadth and Depth Through Experience 451
Jennifer Kennedy Marchi (Sonos, Inc.) 69 Profi les for Success: Building a
Framework for Internal Transitions 459 Tanya Boyd (Payless Holding, Inc.)
70 Hot Jobs-Hot People: Sharing Leadership Talent Across Organizations 463
Jeff rey J. McHenry (Rainier Leadership Solutions) 71 Multicultural Women
in the Pipeline: Finding Hidden Treasure 473 Ella L.J. Edmondson Bell (Tuck
School of Business and ASCENT-Leading Multicultural Women to the Top)
SECTION 4. The Organization: Enabler of Experience-Driven Development 479
Section Introduction 481 Frameworks for Assessing Organizations 483 72
Organizational Climate for Development 483 Cynthia McCauley (Center for
Creative Leadership) 73 Creating the "and" Organization: Seeing Leadership
Development as a Key Strategic Issue 487 Stephen R. Mercer (SRM Consulting,
Ltd.) Designing Tools for Widespread Use 493 74 Leading from Where You Are
493 Paul Yost and Emily Pelosi (Seattle Pacific University) 75 My Needs,
Their Needs: Designing High-Value Development Tools 501 Rob McKenna
(Seattle Pacific University), Mary M. Plunkett, and Kayode Adeuja (Heineken
International) 76 Built to Last: Sustainable On-the-Job Development
Interventions for the Entire Organization 509 Paul Yost and Emily Pelosi
(Seattle Pacific University), and Sierra Snyder (Slalom Consulting)
Influencing Organizational Leaders 515 77 Building Support for
Experience-Based Development 515 Brad Borland (Kelly Services, Inc.) 78 The
Power of Stories in Leadership Development 519 Paul Yost and Jillian
McLellan (Seattle Pacific University) 79 Assessing Learning's Impact on
Careers 523 Richard A. Guzzo and Haig R. Nalbantian (Mercer) 80 Teaching
Senior Leaders the Dynamics of Derailment 529 Cynthia McCauley and
Sylvester Taylor (Center for Creative Leadership) Solutions to Specific
Obstacles 535 81 Strengthening Executive Mobility 535 Nora Gardner and
Cameron Kennedy (McKinsey & Company) 82 Talent Ecosystems: Building Talent
Through Strategic Partnerships 541 D. Scott DeRue (University of Michigan)
CONCLUSION 545 Contributing Authors 551 About the Center for Creative
Leadership 563 Index 565
xxiii Introduction xxv SECTION 1. Developmental Experiences: More
Intentional for More People 1 Section Introduction 3 Equipping Employees to
Pursue Developmental Experiences 7 1 Intensity and Stretch: The Drivers of
On-the-Job Development 7 Mark Kizilos (Experience-Based Development
Associates, LLC) 2 A Leadership Experience Framework 15 Paul Van Katwyk,
Joy Hazucha, and Maynard Goff (Korn/Ferry International) 3 Identifying
Development-in-Place Opportunities 21 Cynthia McCauley (Center for Creative
Leadership) 4 Leadership Maps: Identifying Developmental Experiences in Any
Organization 25 Paul Yost (Seattle Pacific University) and Joy Hereford
(Yost & Associates, Inc.) 5 Building Organization-Specific Knowledge About
Key Developmental Experiences 37 Paul R. Bly (Th omson Reuters) and Mark
Kizilos (Experience-Based Development Associates, LLC) 6 Expression of
Interest: Making Sought-After Roles Visible 45 Tanya Boyd (Payless
Holdings, Inc.) 7 Designing Part-Time Cross-Functional Experiences 49 Nisha
Advani (Genentech, a member of the Roche Group) 8 Creating Project
Marketplaces 55 Cynthia McCauley (Center for Creative Leadership)
Leveraging Existing Experiences for Learning 57 9 Leveraging the
Developmental Power of Core Organizational Work 57 Patricia M.G. O'Connor
(Wesfarmers) 10 Learning Transferable Skills Through Event Planning 65
Kenna Cottrill and Kim Hayashi (Leadership Inspirations) 11 Pinpointing:
Matching Job Assignments to Employees 69 Jeffrey J. McHenry (Rainier
Leadership Solutions) 12 Learning from Personal Life Experiences 77 Marian
N. Ruderman and Patricia J. Ohlott (Center for Creative Leadership)
Creating New Developmental Experience 81 13 Strategic Corporate Assignments
to Develop Emerging Market Leaders 81 Anita Bhasin (Sage Ways, Inc.), Lori
Homer (Microsoft), and Eric Rait (Honeycomb Development) 14 Full-Time
Strategic Projects for High Potentials 87 Paul Orleman (SAP) 15 A
Personalized Rotation Program to Develop Future Leaders 93 Bela Tisoczki
and Laurie Bevier (General Electric) 16 Corporate Volunteerism as an Avenue
for Leader Development 99 Shannon M. Wallis (Arrow Leadership Strategies)
and Jeff rey J. McHenry (Rainier Leadership Solutions) 17 Developing
Socially Responsible Global Leaders Through Service Projects 107 Mathian
Osicki and Caroline Smee (IBM) 18 Stretch Assignments to Develop First-Time
Supervisors 113 Sally A. Allison and Marsha Green (Duke University) 19
Executive Shadowing 119 Ritesh Daryani (Expedia, Inc.) 20 Leadership
Fitness Challenge: Daily Exercise of the Leadership Muscle 123 Laura Ann
Preston-Dayne (Kelly Services, Inc.) 21 Using a Video-Case-Based
Collaborative Approach in Leader Development 129 Nate Allen (U.S. Army,
National Defense University) 22 Cross-Company Consortiums: Tackling
Business Challenges and Developing Leaders Together 133 Yury Boshyk (Th e
Global Executive Learning Network) SECTION 2. Leaders: Better Equipped to
Learn from Experience 141 Section Introduction 143 Organizing Frameworks
145 23 Mindful Engagement: Learning to Learn from Experience 145 D. Scott
DeRue and Susan J. Ashford (University of Michigan) 24 PARR: A Learning
Model for Managers 151 Laura Ann Preston-Dayne (Kelly Services, Inc.) 25
GPS*R: A Tool for Assessing Learning Readiness 157 Paul Yost, Hillary
Roche, and Jillian McLellan (Seattle Pacific University) Learning
Strategies and Tactics 165 26 Asking Questions to Foster Learning from
Experience 165 Sally Beddor Nowak (Agilent Technology) 27 Using the
Classroom to Create a Learning Orientation 169 Lori Homer (Microsoft) and
Anita Bhasin (Sage Ways, Inc.) 28 Establishing a Learning Mindset 177 Kelly
A. Bunker (Making Experience Matter) 29 Tactics for Learning from
Experience 181 Maxine Dalton 30 Narrating Emotions to Enhance Learning 187
Shirli Kopelman (University of Michigan) and Ilan Gewurz (Proment
Corporation) 31 Proactive Feedback Seeking: The Power of Seeing Yourself as
Others See You 195 Susan J. Ashford (University of Michigan) 32 Feedback:
Who, When, and How to Ask 203 Sylvester Taylor (Center for Creative
Leadership) 33 Micro-Feedback: A Tool for Real-Time Learning 207 Tanya Boyd
(Payless Holdings, Inc.) Reflection and Retention 213 34 Leadership
Journeys: Intentional Reflection Experiences 213 Nicole L. Dubbs, Andrew K.
Mandel, Kristin Ohnstad, and Scott Taylor (Teach For America) 35
After-Event Reviews: How to Structure Reflection Conversations 221 D. Scott
DeRue (University of Michigan) 36 Scaffolding Reflection: What, So What,
Now What? 229 Claudia Hill (Korn/Ferry International) 37 Life Journeys:
Developing for the Future by Looking at the Past 235 Kerry A. Bunker
(Making Experience Matter) 38 Strategies for Facilitating Learning from
Experience 239 Claudia Hill (Korn/Ferry International) 39 Teachable Point
of View: Learning to Lead by Teaching Others 243 Scott McGhee (U.S.
Cellular) 40 Implementation Intention: A Refi nement to Leadership
Development Goal Setting 249 Luke Novelli, Jr. (Leadership Development
Resources Global) 41 Twelve Questions for More Strategic Work and Learning
255 Kelly McGill (Expedia, Inc.) Learning Communities and Support 259 42
Building a Board of Learning Advisors 259 Marisa Bossen and Paul Yost
(Seattle Pacific University) 43 Building a Learning Community Through
Reflection and Experimentation 265 Jennifer Jaramillo (Accenture) and
Kristen Schultz (University of Michigan) 44 Using Communities of Practice
to Cultivate Leaders of Integrity 273 John R. Terrill (Seattle Pacific
University) 45 CompanyCommand: A Peer-to-Peer Learning Forum 279 Nate Allen
(U.S. Army, National Defense University) 46 Virtual Roundtables: Using
Technology to Build Learning Communities 287 Jonathan Winter (The Career
Innovation Group) SECTION 3. Human Resource Systems: Designed for
Experience-Driven Development 293 Section Introduction 295 47 Integrated
Talent Management and Experience-Based Development 299 Norm Tonina (Grameen
Foundation) Selection and On-Boarding 309 48 Identifying and Assessing for
Learning Ability 309 Paul Yost and Jillian McLellan (Seattle Pacific
University) 49 On-the-Job Development That Starts on Day One 317 Brad
Borland (Kelly Services, Inc.) 50 New Leader Assimilation 321 Tanya Boyd
(Payless Holdings, Inc.) 51 Virtual On-Boarding 327 Ritesh Daryani
(Expedia, Inc.) Managers as Developers 333 52 Leaders Coaching Leaders:
Cascading Leadership Development Through the Organization 333 Robert J.
Thomas, Claudy Jules, and Joshua Bellin (Accenture) 53 An Exercise for
Managers: Developing Talent Through Assignments 341 Cynthia McCauley
(Center for Creative Leadership) 54 Performance and Development Through
Conversation 347 Jonathan Winter (Th e Career Innovation Group) Performance
Management 355 55 Performance Management and Leadership Development:
Paradox or Potential? 355 Robert McKenna and Robleh Kirce (Seattle Pacific
University) 56 Performance Management Catalysts for Experience-Driven
Development 363 Paul Yost (Seattle Pacific University) Training,
Development, and Beyond 371 57 Training and Experience-Driven Development
371 Paul Yost (Seattle Pacific University) 58 Bringing the Real World into
the Classroom 375 Elaine Biech (ebb associates inc) 59 Cultivating Learning
Agility: Lessons from the Microfi nance Sector 381 Lyndon Rego (Center for
Creative Leadership), Vandana Viswanathan (CoCoon), and Peg Ross (PCI) 60
HoTspots (HubsoTraining): A Blended Group Learning Solution to Extend
Traditional Training 389 Eric Berg (LINGOs) 61 Building Experience into
Simulations 397 James Chisholm, Greg Warman, and Andrew Webster
(ExperiencePoint) 62 Mentoring: Building Leaders in Powerful Developmental
Relationships 405 Dana Kendall (Seattle Pacific University) Action Learning
413 63 Business Driven Action Learning 413 Yury Boshyk (Th e Global
Executive Learning Network) 64 Action Learning with Community-Based
Nonprofi ts 423 Lynn Fick-Cooper and Shera Clark (Center for Creative
Leadership) 65 Better Together: Building Learning Communities Across
Organizations 433 Jan Wilmott (Royal Bank of Canada) 66 Communities of
Practice: Building and Sustaining Global Learning Communities 441 Yury
Boshyk (Th e Global Executive Learning Network) Succession Management 445
67 Succession Planning: Developing General Managers Through Experience 445
Mary M. Plunkett 68 Building Breadth and Depth Through Experience 451
Jennifer Kennedy Marchi (Sonos, Inc.) 69 Profi les for Success: Building a
Framework for Internal Transitions 459 Tanya Boyd (Payless Holding, Inc.)
70 Hot Jobs-Hot People: Sharing Leadership Talent Across Organizations 463
Jeff rey J. McHenry (Rainier Leadership Solutions) 71 Multicultural Women
in the Pipeline: Finding Hidden Treasure 473 Ella L.J. Edmondson Bell (Tuck
School of Business and ASCENT-Leading Multicultural Women to the Top)
SECTION 4. The Organization: Enabler of Experience-Driven Development 479
Section Introduction 481 Frameworks for Assessing Organizations 483 72
Organizational Climate for Development 483 Cynthia McCauley (Center for
Creative Leadership) 73 Creating the "and" Organization: Seeing Leadership
Development as a Key Strategic Issue 487 Stephen R. Mercer (SRM Consulting,
Ltd.) Designing Tools for Widespread Use 493 74 Leading from Where You Are
493 Paul Yost and Emily Pelosi (Seattle Pacific University) 75 My Needs,
Their Needs: Designing High-Value Development Tools 501 Rob McKenna
(Seattle Pacific University), Mary M. Plunkett, and Kayode Adeuja (Heineken
International) 76 Built to Last: Sustainable On-the-Job Development
Interventions for the Entire Organization 509 Paul Yost and Emily Pelosi
(Seattle Pacific University), and Sierra Snyder (Slalom Consulting)
Influencing Organizational Leaders 515 77 Building Support for
Experience-Based Development 515 Brad Borland (Kelly Services, Inc.) 78 The
Power of Stories in Leadership Development 519 Paul Yost and Jillian
McLellan (Seattle Pacific University) 79 Assessing Learning's Impact on
Careers 523 Richard A. Guzzo and Haig R. Nalbantian (Mercer) 80 Teaching
Senior Leaders the Dynamics of Derailment 529 Cynthia McCauley and
Sylvester Taylor (Center for Creative Leadership) Solutions to Specific
Obstacles 535 81 Strengthening Executive Mobility 535 Nora Gardner and
Cameron Kennedy (McKinsey & Company) 82 Talent Ecosystems: Building Talent
Through Strategic Partnerships 541 D. Scott DeRue (University of Michigan)
CONCLUSION 545 Contributing Authors 551 About the Center for Creative
Leadership 563 Index 565
List of Exhibits, Figures, and Tables xiii Foreword xix Acknowledgments
xxiii Introduction xxv SECTION 1. Developmental Experiences: More
Intentional for More People 1 Section Introduction 3 Equipping Employees to
Pursue Developmental Experiences 7 1 Intensity and Stretch: The Drivers of
On-the-Job Development 7 Mark Kizilos (Experience-Based Development
Associates, LLC) 2 A Leadership Experience Framework 15 Paul Van Katwyk,
Joy Hazucha, and Maynard Goff (Korn/Ferry International) 3 Identifying
Development-in-Place Opportunities 21 Cynthia McCauley (Center for Creative
Leadership) 4 Leadership Maps: Identifying Developmental Experiences in Any
Organization 25 Paul Yost (Seattle Pacific University) and Joy Hereford
(Yost & Associates, Inc.) 5 Building Organization-Specific Knowledge About
Key Developmental Experiences 37 Paul R. Bly (Th omson Reuters) and Mark
Kizilos (Experience-Based Development Associates, LLC) 6 Expression of
Interest: Making Sought-After Roles Visible 45 Tanya Boyd (Payless
Holdings, Inc.) 7 Designing Part-Time Cross-Functional Experiences 49 Nisha
Advani (Genentech, a member of the Roche Group) 8 Creating Project
Marketplaces 55 Cynthia McCauley (Center for Creative Leadership)
Leveraging Existing Experiences for Learning 57 9 Leveraging the
Developmental Power of Core Organizational Work 57 Patricia M.G. O'Connor
(Wesfarmers) 10 Learning Transferable Skills Through Event Planning 65
Kenna Cottrill and Kim Hayashi (Leadership Inspirations) 11 Pinpointing:
Matching Job Assignments to Employees 69 Jeffrey J. McHenry (Rainier
Leadership Solutions) 12 Learning from Personal Life Experiences 77 Marian
N. Ruderman and Patricia J. Ohlott (Center for Creative Leadership)
Creating New Developmental Experience 81 13 Strategic Corporate Assignments
to Develop Emerging Market Leaders 81 Anita Bhasin (Sage Ways, Inc.), Lori
Homer (Microsoft), and Eric Rait (Honeycomb Development) 14 Full-Time
Strategic Projects for High Potentials 87 Paul Orleman (SAP) 15 A
Personalized Rotation Program to Develop Future Leaders 93 Bela Tisoczki
and Laurie Bevier (General Electric) 16 Corporate Volunteerism as an Avenue
for Leader Development 99 Shannon M. Wallis (Arrow Leadership Strategies)
and Jeff rey J. McHenry (Rainier Leadership Solutions) 17 Developing
Socially Responsible Global Leaders Through Service Projects 107 Mathian
Osicki and Caroline Smee (IBM) 18 Stretch Assignments to Develop First-Time
Supervisors 113 Sally A. Allison and Marsha Green (Duke University) 19
Executive Shadowing 119 Ritesh Daryani (Expedia, Inc.) 20 Leadership
Fitness Challenge: Daily Exercise of the Leadership Muscle 123 Laura Ann
Preston-Dayne (Kelly Services, Inc.) 21 Using a Video-Case-Based
Collaborative Approach in Leader Development 129 Nate Allen (U.S. Army,
National Defense University) 22 Cross-Company Consortiums: Tackling
Business Challenges and Developing Leaders Together 133 Yury Boshyk (Th e
Global Executive Learning Network) SECTION 2. Leaders: Better Equipped to
Learn from Experience 141 Section Introduction 143 Organizing Frameworks
145 23 Mindful Engagement: Learning to Learn from Experience 145 D. Scott
DeRue and Susan J. Ashford (University of Michigan) 24 PARR: A Learning
Model for Managers 151 Laura Ann Preston-Dayne (Kelly Services, Inc.) 25
GPS*R: A Tool for Assessing Learning Readiness 157 Paul Yost, Hillary
Roche, and Jillian McLellan (Seattle Pacific University) Learning
Strategies and Tactics 165 26 Asking Questions to Foster Learning from
Experience 165 Sally Beddor Nowak (Agilent Technology) 27 Using the
Classroom to Create a Learning Orientation 169 Lori Homer (Microsoft) and
Anita Bhasin (Sage Ways, Inc.) 28 Establishing a Learning Mindset 177 Kelly
A. Bunker (Making Experience Matter) 29 Tactics for Learning from
Experience 181 Maxine Dalton 30 Narrating Emotions to Enhance Learning 187
Shirli Kopelman (University of Michigan) and Ilan Gewurz (Proment
Corporation) 31 Proactive Feedback Seeking: The Power of Seeing Yourself as
Others See You 195 Susan J. Ashford (University of Michigan) 32 Feedback:
Who, When, and How to Ask 203 Sylvester Taylor (Center for Creative
Leadership) 33 Micro-Feedback: A Tool for Real-Time Learning 207 Tanya Boyd
(Payless Holdings, Inc.) Reflection and Retention 213 34 Leadership
Journeys: Intentional Reflection Experiences 213 Nicole L. Dubbs, Andrew K.
Mandel, Kristin Ohnstad, and Scott Taylor (Teach For America) 35
After-Event Reviews: How to Structure Reflection Conversations 221 D. Scott
DeRue (University of Michigan) 36 Scaffolding Reflection: What, So What,
Now What? 229 Claudia Hill (Korn/Ferry International) 37 Life Journeys:
Developing for the Future by Looking at the Past 235 Kerry A. Bunker
(Making Experience Matter) 38 Strategies for Facilitating Learning from
Experience 239 Claudia Hill (Korn/Ferry International) 39 Teachable Point
of View: Learning to Lead by Teaching Others 243 Scott McGhee (U.S.
Cellular) 40 Implementation Intention: A Refi nement to Leadership
Development Goal Setting 249 Luke Novelli, Jr. (Leadership Development
Resources Global) 41 Twelve Questions for More Strategic Work and Learning
255 Kelly McGill (Expedia, Inc.) Learning Communities and Support 259 42
Building a Board of Learning Advisors 259 Marisa Bossen and Paul Yost
(Seattle Pacific University) 43 Building a Learning Community Through
Reflection and Experimentation 265 Jennifer Jaramillo (Accenture) and
Kristen Schultz (University of Michigan) 44 Using Communities of Practice
to Cultivate Leaders of Integrity 273 John R. Terrill (Seattle Pacific
University) 45 CompanyCommand: A Peer-to-Peer Learning Forum 279 Nate Allen
(U.S. Army, National Defense University) 46 Virtual Roundtables: Using
Technology to Build Learning Communities 287 Jonathan Winter (The Career
Innovation Group) SECTION 3. Human Resource Systems: Designed for
Experience-Driven Development 293 Section Introduction 295 47 Integrated
Talent Management and Experience-Based Development 299 Norm Tonina (Grameen
Foundation) Selection and On-Boarding 309 48 Identifying and Assessing for
Learning Ability 309 Paul Yost and Jillian McLellan (Seattle Pacific
University) 49 On-the-Job Development That Starts on Day One 317 Brad
Borland (Kelly Services, Inc.) 50 New Leader Assimilation 321 Tanya Boyd
(Payless Holdings, Inc.) 51 Virtual On-Boarding 327 Ritesh Daryani
(Expedia, Inc.) Managers as Developers 333 52 Leaders Coaching Leaders:
Cascading Leadership Development Through the Organization 333 Robert J.
Thomas, Claudy Jules, and Joshua Bellin (Accenture) 53 An Exercise for
Managers: Developing Talent Through Assignments 341 Cynthia McCauley
(Center for Creative Leadership) 54 Performance and Development Through
Conversation 347 Jonathan Winter (Th e Career Innovation Group) Performance
Management 355 55 Performance Management and Leadership Development:
Paradox or Potential? 355 Robert McKenna and Robleh Kirce (Seattle Pacific
University) 56 Performance Management Catalysts for Experience-Driven
Development 363 Paul Yost (Seattle Pacific University) Training,
Development, and Beyond 371 57 Training and Experience-Driven Development
371 Paul Yost (Seattle Pacific University) 58 Bringing the Real World into
the Classroom 375 Elaine Biech (ebb associates inc) 59 Cultivating Learning
Agility: Lessons from the Microfi nance Sector 381 Lyndon Rego (Center for
Creative Leadership), Vandana Viswanathan (CoCoon), and Peg Ross (PCI) 60
HoTspots (HubsoTraining): A Blended Group Learning Solution to Extend
Traditional Training 389 Eric Berg (LINGOs) 61 Building Experience into
Simulations 397 James Chisholm, Greg Warman, and Andrew Webster
(ExperiencePoint) 62 Mentoring: Building Leaders in Powerful Developmental
Relationships 405 Dana Kendall (Seattle Pacific University) Action Learning
413 63 Business Driven Action Learning 413 Yury Boshyk (Th e Global
Executive Learning Network) 64 Action Learning with Community-Based
Nonprofi ts 423 Lynn Fick-Cooper and Shera Clark (Center for Creative
Leadership) 65 Better Together: Building Learning Communities Across
Organizations 433 Jan Wilmott (Royal Bank of Canada) 66 Communities of
Practice: Building and Sustaining Global Learning Communities 441 Yury
Boshyk (Th e Global Executive Learning Network) Succession Management 445
67 Succession Planning: Developing General Managers Through Experience 445
Mary M. Plunkett 68 Building Breadth and Depth Through Experience 451
Jennifer Kennedy Marchi (Sonos, Inc.) 69 Profi les for Success: Building a
Framework for Internal Transitions 459 Tanya Boyd (Payless Holding, Inc.)
70 Hot Jobs-Hot People: Sharing Leadership Talent Across Organizations 463
Jeff rey J. McHenry (Rainier Leadership Solutions) 71 Multicultural Women
in the Pipeline: Finding Hidden Treasure 473 Ella L.J. Edmondson Bell (Tuck
School of Business and ASCENT-Leading Multicultural Women to the Top)
SECTION 4. The Organization: Enabler of Experience-Driven Development 479
Section Introduction 481 Frameworks for Assessing Organizations 483 72
Organizational Climate for Development 483 Cynthia McCauley (Center for
Creative Leadership) 73 Creating the "and" Organization: Seeing Leadership
Development as a Key Strategic Issue 487 Stephen R. Mercer (SRM Consulting,
Ltd.) Designing Tools for Widespread Use 493 74 Leading from Where You Are
493 Paul Yost and Emily Pelosi (Seattle Pacific University) 75 My Needs,
Their Needs: Designing High-Value Development Tools 501 Rob McKenna
(Seattle Pacific University), Mary M. Plunkett, and Kayode Adeuja (Heineken
International) 76 Built to Last: Sustainable On-the-Job Development
Interventions for the Entire Organization 509 Paul Yost and Emily Pelosi
(Seattle Pacific University), and Sierra Snyder (Slalom Consulting)
Influencing Organizational Leaders 515 77 Building Support for
Experience-Based Development 515 Brad Borland (Kelly Services, Inc.) 78 The
Power of Stories in Leadership Development 519 Paul Yost and Jillian
McLellan (Seattle Pacific University) 79 Assessing Learning's Impact on
Careers 523 Richard A. Guzzo and Haig R. Nalbantian (Mercer) 80 Teaching
Senior Leaders the Dynamics of Derailment 529 Cynthia McCauley and
Sylvester Taylor (Center for Creative Leadership) Solutions to Specific
Obstacles 535 81 Strengthening Executive Mobility 535 Nora Gardner and
Cameron Kennedy (McKinsey & Company) 82 Talent Ecosystems: Building Talent
Through Strategic Partnerships 541 D. Scott DeRue (University of Michigan)
CONCLUSION 545 Contributing Authors 551 About the Center for Creative
Leadership 563 Index 565
xxiii Introduction xxv SECTION 1. Developmental Experiences: More
Intentional for More People 1 Section Introduction 3 Equipping Employees to
Pursue Developmental Experiences 7 1 Intensity and Stretch: The Drivers of
On-the-Job Development 7 Mark Kizilos (Experience-Based Development
Associates, LLC) 2 A Leadership Experience Framework 15 Paul Van Katwyk,
Joy Hazucha, and Maynard Goff (Korn/Ferry International) 3 Identifying
Development-in-Place Opportunities 21 Cynthia McCauley (Center for Creative
Leadership) 4 Leadership Maps: Identifying Developmental Experiences in Any
Organization 25 Paul Yost (Seattle Pacific University) and Joy Hereford
(Yost & Associates, Inc.) 5 Building Organization-Specific Knowledge About
Key Developmental Experiences 37 Paul R. Bly (Th omson Reuters) and Mark
Kizilos (Experience-Based Development Associates, LLC) 6 Expression of
Interest: Making Sought-After Roles Visible 45 Tanya Boyd (Payless
Holdings, Inc.) 7 Designing Part-Time Cross-Functional Experiences 49 Nisha
Advani (Genentech, a member of the Roche Group) 8 Creating Project
Marketplaces 55 Cynthia McCauley (Center for Creative Leadership)
Leveraging Existing Experiences for Learning 57 9 Leveraging the
Developmental Power of Core Organizational Work 57 Patricia M.G. O'Connor
(Wesfarmers) 10 Learning Transferable Skills Through Event Planning 65
Kenna Cottrill and Kim Hayashi (Leadership Inspirations) 11 Pinpointing:
Matching Job Assignments to Employees 69 Jeffrey J. McHenry (Rainier
Leadership Solutions) 12 Learning from Personal Life Experiences 77 Marian
N. Ruderman and Patricia J. Ohlott (Center for Creative Leadership)
Creating New Developmental Experience 81 13 Strategic Corporate Assignments
to Develop Emerging Market Leaders 81 Anita Bhasin (Sage Ways, Inc.), Lori
Homer (Microsoft), and Eric Rait (Honeycomb Development) 14 Full-Time
Strategic Projects for High Potentials 87 Paul Orleman (SAP) 15 A
Personalized Rotation Program to Develop Future Leaders 93 Bela Tisoczki
and Laurie Bevier (General Electric) 16 Corporate Volunteerism as an Avenue
for Leader Development 99 Shannon M. Wallis (Arrow Leadership Strategies)
and Jeff rey J. McHenry (Rainier Leadership Solutions) 17 Developing
Socially Responsible Global Leaders Through Service Projects 107 Mathian
Osicki and Caroline Smee (IBM) 18 Stretch Assignments to Develop First-Time
Supervisors 113 Sally A. Allison and Marsha Green (Duke University) 19
Executive Shadowing 119 Ritesh Daryani (Expedia, Inc.) 20 Leadership
Fitness Challenge: Daily Exercise of the Leadership Muscle 123 Laura Ann
Preston-Dayne (Kelly Services, Inc.) 21 Using a Video-Case-Based
Collaborative Approach in Leader Development 129 Nate Allen (U.S. Army,
National Defense University) 22 Cross-Company Consortiums: Tackling
Business Challenges and Developing Leaders Together 133 Yury Boshyk (Th e
Global Executive Learning Network) SECTION 2. Leaders: Better Equipped to
Learn from Experience 141 Section Introduction 143 Organizing Frameworks
145 23 Mindful Engagement: Learning to Learn from Experience 145 D. Scott
DeRue and Susan J. Ashford (University of Michigan) 24 PARR: A Learning
Model for Managers 151 Laura Ann Preston-Dayne (Kelly Services, Inc.) 25
GPS*R: A Tool for Assessing Learning Readiness 157 Paul Yost, Hillary
Roche, and Jillian McLellan (Seattle Pacific University) Learning
Strategies and Tactics 165 26 Asking Questions to Foster Learning from
Experience 165 Sally Beddor Nowak (Agilent Technology) 27 Using the
Classroom to Create a Learning Orientation 169 Lori Homer (Microsoft) and
Anita Bhasin (Sage Ways, Inc.) 28 Establishing a Learning Mindset 177 Kelly
A. Bunker (Making Experience Matter) 29 Tactics for Learning from
Experience 181 Maxine Dalton 30 Narrating Emotions to Enhance Learning 187
Shirli Kopelman (University of Michigan) and Ilan Gewurz (Proment
Corporation) 31 Proactive Feedback Seeking: The Power of Seeing Yourself as
Others See You 195 Susan J. Ashford (University of Michigan) 32 Feedback:
Who, When, and How to Ask 203 Sylvester Taylor (Center for Creative
Leadership) 33 Micro-Feedback: A Tool for Real-Time Learning 207 Tanya Boyd
(Payless Holdings, Inc.) Reflection and Retention 213 34 Leadership
Journeys: Intentional Reflection Experiences 213 Nicole L. Dubbs, Andrew K.
Mandel, Kristin Ohnstad, and Scott Taylor (Teach For America) 35
After-Event Reviews: How to Structure Reflection Conversations 221 D. Scott
DeRue (University of Michigan) 36 Scaffolding Reflection: What, So What,
Now What? 229 Claudia Hill (Korn/Ferry International) 37 Life Journeys:
Developing for the Future by Looking at the Past 235 Kerry A. Bunker
(Making Experience Matter) 38 Strategies for Facilitating Learning from
Experience 239 Claudia Hill (Korn/Ferry International) 39 Teachable Point
of View: Learning to Lead by Teaching Others 243 Scott McGhee (U.S.
Cellular) 40 Implementation Intention: A Refi nement to Leadership
Development Goal Setting 249 Luke Novelli, Jr. (Leadership Development
Resources Global) 41 Twelve Questions for More Strategic Work and Learning
255 Kelly McGill (Expedia, Inc.) Learning Communities and Support 259 42
Building a Board of Learning Advisors 259 Marisa Bossen and Paul Yost
(Seattle Pacific University) 43 Building a Learning Community Through
Reflection and Experimentation 265 Jennifer Jaramillo (Accenture) and
Kristen Schultz (University of Michigan) 44 Using Communities of Practice
to Cultivate Leaders of Integrity 273 John R. Terrill (Seattle Pacific
University) 45 CompanyCommand: A Peer-to-Peer Learning Forum 279 Nate Allen
(U.S. Army, National Defense University) 46 Virtual Roundtables: Using
Technology to Build Learning Communities 287 Jonathan Winter (The Career
Innovation Group) SECTION 3. Human Resource Systems: Designed for
Experience-Driven Development 293 Section Introduction 295 47 Integrated
Talent Management and Experience-Based Development 299 Norm Tonina (Grameen
Foundation) Selection and On-Boarding 309 48 Identifying and Assessing for
Learning Ability 309 Paul Yost and Jillian McLellan (Seattle Pacific
University) 49 On-the-Job Development That Starts on Day One 317 Brad
Borland (Kelly Services, Inc.) 50 New Leader Assimilation 321 Tanya Boyd
(Payless Holdings, Inc.) 51 Virtual On-Boarding 327 Ritesh Daryani
(Expedia, Inc.) Managers as Developers 333 52 Leaders Coaching Leaders:
Cascading Leadership Development Through the Organization 333 Robert J.
Thomas, Claudy Jules, and Joshua Bellin (Accenture) 53 An Exercise for
Managers: Developing Talent Through Assignments 341 Cynthia McCauley
(Center for Creative Leadership) 54 Performance and Development Through
Conversation 347 Jonathan Winter (Th e Career Innovation Group) Performance
Management 355 55 Performance Management and Leadership Development:
Paradox or Potential? 355 Robert McKenna and Robleh Kirce (Seattle Pacific
University) 56 Performance Management Catalysts for Experience-Driven
Development 363 Paul Yost (Seattle Pacific University) Training,
Development, and Beyond 371 57 Training and Experience-Driven Development
371 Paul Yost (Seattle Pacific University) 58 Bringing the Real World into
the Classroom 375 Elaine Biech (ebb associates inc) 59 Cultivating Learning
Agility: Lessons from the Microfi nance Sector 381 Lyndon Rego (Center for
Creative Leadership), Vandana Viswanathan (CoCoon), and Peg Ross (PCI) 60
HoTspots (HubsoTraining): A Blended Group Learning Solution to Extend
Traditional Training 389 Eric Berg (LINGOs) 61 Building Experience into
Simulations 397 James Chisholm, Greg Warman, and Andrew Webster
(ExperiencePoint) 62 Mentoring: Building Leaders in Powerful Developmental
Relationships 405 Dana Kendall (Seattle Pacific University) Action Learning
413 63 Business Driven Action Learning 413 Yury Boshyk (Th e Global
Executive Learning Network) 64 Action Learning with Community-Based
Nonprofi ts 423 Lynn Fick-Cooper and Shera Clark (Center for Creative
Leadership) 65 Better Together: Building Learning Communities Across
Organizations 433 Jan Wilmott (Royal Bank of Canada) 66 Communities of
Practice: Building and Sustaining Global Learning Communities 441 Yury
Boshyk (Th e Global Executive Learning Network) Succession Management 445
67 Succession Planning: Developing General Managers Through Experience 445
Mary M. Plunkett 68 Building Breadth and Depth Through Experience 451
Jennifer Kennedy Marchi (Sonos, Inc.) 69 Profi les for Success: Building a
Framework for Internal Transitions 459 Tanya Boyd (Payless Holding, Inc.)
70 Hot Jobs-Hot People: Sharing Leadership Talent Across Organizations 463
Jeff rey J. McHenry (Rainier Leadership Solutions) 71 Multicultural Women
in the Pipeline: Finding Hidden Treasure 473 Ella L.J. Edmondson Bell (Tuck
School of Business and ASCENT-Leading Multicultural Women to the Top)
SECTION 4. The Organization: Enabler of Experience-Driven Development 479
Section Introduction 481 Frameworks for Assessing Organizations 483 72
Organizational Climate for Development 483 Cynthia McCauley (Center for
Creative Leadership) 73 Creating the "and" Organization: Seeing Leadership
Development as a Key Strategic Issue 487 Stephen R. Mercer (SRM Consulting,
Ltd.) Designing Tools for Widespread Use 493 74 Leading from Where You Are
493 Paul Yost and Emily Pelosi (Seattle Pacific University) 75 My Needs,
Their Needs: Designing High-Value Development Tools 501 Rob McKenna
(Seattle Pacific University), Mary M. Plunkett, and Kayode Adeuja (Heineken
International) 76 Built to Last: Sustainable On-the-Job Development
Interventions for the Entire Organization 509 Paul Yost and Emily Pelosi
(Seattle Pacific University), and Sierra Snyder (Slalom Consulting)
Influencing Organizational Leaders 515 77 Building Support for
Experience-Based Development 515 Brad Borland (Kelly Services, Inc.) 78 The
Power of Stories in Leadership Development 519 Paul Yost and Jillian
McLellan (Seattle Pacific University) 79 Assessing Learning's Impact on
Careers 523 Richard A. Guzzo and Haig R. Nalbantian (Mercer) 80 Teaching
Senior Leaders the Dynamics of Derailment 529 Cynthia McCauley and
Sylvester Taylor (Center for Creative Leadership) Solutions to Specific
Obstacles 535 81 Strengthening Executive Mobility 535 Nora Gardner and
Cameron Kennedy (McKinsey & Company) 82 Talent Ecosystems: Building Talent
Through Strategic Partnerships 541 D. Scott DeRue (University of Michigan)
CONCLUSION 545 Contributing Authors 551 About the Center for Creative
Leadership 563 Index 565