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Service Design based on ITIL® V3 (eBook, PDF) - Bon, Jan van; Jong, Arjen de; Kolthof, Axel; Pieper, Mike; Tjassing, Ruby; Veen, Annelies van der; Verheijen, Tieneke
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This Management Guide is a concise summary of the IT Service Management ¿ An Introduction. A quick, portable reference tool to the standards used within the Service Management community. What are the key service management processes? What is the ¿lifecycle¿ approach? What are the elements of ISO20000? All this and descriptions of other popular frameworks are covered.

Produktbeschreibung
This Management Guide is a concise summary of the IT Service Management ¿ An Introduction. A quick, portable reference tool to the standards used within the Service Management community. What are the key service management processes? What is the ¿lifecycle¿ approach? What are the elements of ISO20000? All this and descriptions of other popular frameworks are covered.

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