Darren Lee-Ross, Conrad Lashley

Organization Behaviour for Leisure Services (eBook, ePUB)

• Format: ePub

Produktbeschreibung

Organization Behaviour for Leisure Services provides the reader with the conceptual tools necessary for analysing organizational behaviour in the context of hospitality, leisure and tourism provision, and understaanding events in order to take appropriate management action.Taking the view that leisure services involve an array of industry sectors - they are related, for instance, to work-time spent eating, drinking and staying away from home, as well as the more obvious recreational pursuits - the text uses examples and case studies from a wide range of international businesses such as hotels, restaurants, museums, shopping malls and sports stadia. Specific examples used are from Marriotts, McDonald's, Trafford Centre and many more. With a user-friendly structure and style, the text is an ideal introduction to the fundamental issues involved - perfect for students and managers alike. This book discusses and questions a number of key elements, including:The individual and the organizationGroups in the organizationOrganizational structures and behaviourManagement within the organizationCommercial hospitality, leisure and tourism in a service contextThere is a Tutor Resource pack available to lecturers who adopt this text. Accredited lecturers can request access to download this material by going to http://books.elsevier.com/academic/defaultmanuals.asp? to request access.

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Produktdetails

• Verlag: Taylor & Francis
• Seitenzahl: 278
• Erscheinungstermin: 14. Juni 2012
• Englisch
• ISBN-13: 9781136375118
• Artikelnr.: 38253760

Autorenporträt

Darren Lee-Ross, Associate Professor, Centre for Tropical Tourism Studies, James Cook University, Australia

Conrad Lashley, Professor in the Nottingham Business School, Nottingham Trent University, UK

Inhaltsangabe

Introduction: hospitality, leisure and tourism definitions and debates
Hospitality, leisure and tourism management and organizational behaviour
The context of the leisure services organizations
Organizational structure design
Metaphors for understanding leisure services
Emotions in hospitality, leisure and tourism organizations
The individual in the service organization
Groups, leadership and power
Culture and the leisure services community
The empowered hospitality, leisure and tourism organization
Effective comunication in hospitality, leisure and tourism organizations
Managing diversity in the organization
Management as an integrating activity
Trends and futures in hospitality, leisure and tourism organizations.