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Operación del Servicio basada en ITIL® V3 (eBook, PDF) - Bon, Jan van; Jong, Arjen de; Kolthof, Axel; Pieper, Mike; Tjassing, Ruby; Veen, Annelies van der; Verheijen, Tieneke
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The Management Guides are a concise summary of the ¿Foundations of IT Service Management based on ITIL V3¿. A quick, portable reference tool to the standards used within the Service Management community. Not only includes the Lifecycle Approach but in addition covers the processes in a separate section as well.

Produktbeschreibung
The Management Guides are a concise summary of the ¿Foundations of IT Service Management based on ITIL V3¿. A quick, portable reference tool to the standards used within the Service Management community. Not only includes the Lifecycle Approach but in addition covers the processes in a separate section as well.

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