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A practical, easy-to-understand guide to Balanced Scorecard for busy business leaders The Balanced Scorecard method is an analysis technique designed to translate an organization's mission and vision statement and overall business strategies into specific, quantifiable goals, and to monitor the organization's performance in achieving these goals. Much less technology driven then other analysis approaches, it analyzes an organization's overall performance in four regards: financial analysis, customer service, productivity and internal analysis, and employee growth and satisfaction. Balanced…mehr
A practical, easy-to-understand guide to Balanced Scorecard for busy business leaders The Balanced Scorecard method is an analysis technique designed to translate an organization's mission and vision statement and overall business strategies into specific, quantifiable goals, and to monitor the organization's performance in achieving these goals. Much less technology driven then other analysis approaches, it analyzes an organization's overall performance in four regards: financial analysis, customer service, productivity and internal analysis, and employee growth and satisfaction. Balanced Scorecard Strategy For Dummies breaks down the basics of Balanced Scorecard in simple language with practical, Dummies-style guidance on getting it done. This book covers all the basics of Balanced Scorecard for busy executives and managers-and does it without the high price tag of most professional level Balanced Scorecard guides.
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Chuck Hannabarger: Chuck (Tyler, Texas) is founder andpresident of PSI Associates, a business consulting and trainingfirm founded in 1992 with headquarters in Tyler, Texas. As abusiness consultant, Chuck has consulted with many of the Fortune100 companies and is recognized throughout the world for his workin the areas of Balanced Scorecards, Six Sigma, Lean Manufacturing,Business Process Reengineering and Project Management.Chuck's course on Project Management has been offered at UCBerkeley, Pepperdine University, San Diego State University, andMichigan State University, to name a few. He received his BSBA andhis MBA in technology management from the University of Phoenix. Rick Buchman: Rick, who lives in Woodland Hills, CA, hasworked with many of the Fortune 100 companies for over 20 years, asboth an organizational member of executive management, and as anexternal consultant, in designing, developing, and implementingoperational excellence and continuous improvement programsworldwide. He received his bachelor's degree in mathematicsfrom Western Illinois University, his MBA in business fromCalifornia Coast University in Santa Ana, CA, and has completed allbut the dissertation for his PhD in management as well. Currently,Rick is working as a consultant with several major global clientstoward designing and implementing their continuous improvementprograms, focusing on lean leadership and improving the flow ofvalue to deliver products and services to their customersworldwide. Peter Economy: Peter is Associate Editor for theaward-winning magazine Leader to Leader, Senior Consultant for TheJana Matthews Group, a member of the National Advisory Council ofthe Creativity Connection of the Arts and Business Council ofAmericans for the Arts, and bestselling coauthor of The SAICSolution: How We Built an $8 Billion Employee-Owned TechnologyCompany, as well as Managing For Dummies, The ManagementBible, Enterprising Nonprofits: A Toolkit for Social Entrepreneurs,Writing Children's Books For Dummies, and manyothers.
Introduction.Part I: The ABC's of Balanced Scorecard.Chapter 1: Goals, Scores, and the Balanced Scorecard.Chapter 2: Building and Balancing Scorecard Strategies.Chapter 3: Planning For the Balanced Scorecard.Chapter 4: Putting Your Balanced Scorecard into Action.Part II: The Customer -- The Critical Leg.Chapter 5: Understanding Your Role with Customers.Chapter 6: Creating a Customer Scorecard.Chapter 7: Building the Customer Leg Dashboard.Part III: Financial Measurement -- The Foundation Leg.Chapter 8: Understanding Your Role in Financial Measurement.Chapter 9: Building the Financial Leg Scorecard.Chapter 10: Building the Financial Leg Dashboard.Part IV: Internal Business Processes -- The Value-Creation Leg.Chapter 11: Understanding Your Role in Internal Business Processes.Chapter 12: Building the Internal Business Process Scorecard.Chapter 13: Building Dashboards for Internal Business Processes.Part V: Knowledge, Education, and Growth -- The Learning Leg.Chapter 14: Understanding Your Role in Learning and Growth.Chapter 15: Creating the Knowledge, Education, and Growth Scorecard.Chapter 16: Creating The Knowledge, Education, and Growth Dashboard.Part VI: The Part of Tens.Chapter 17: Ten Tips for Balanced Scorecard Success.Chapter 18: Ten Biggest Scorecard Mistakes to Avoid.Chapter 19: Ten Tips for Overcoming Barriers.Index.
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