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The truth matters! New York Times bestselling author Mark Murphy returns, with the latest science and techniques for delivering tough messages to employees, coworkers, bosses and customers without causing anger, resentment, or defensiveness.

Produktbeschreibung
The truth matters! New York Times bestselling author Mark Murphy returns, with the latest science and techniques for delivering tough messages to employees, coworkers, bosses and customers without causing anger, resentment, or defensiveness.