Co-published with SHRM. Emotional Intelligence (EI) is a strong indicator of individual, team, and organizational success. But stocking up on emotionally intelligent employees isn't enough: you need a concrete plan for putting this valuable resource to work. The EQ Difference offers an array of self-assessment tools and team-focused exercises that will help increase and leverage emotional intelligence both in individuals and in groups. It's filled with practical tips and suggestions for developing your own ""emotional quotient,"" as well as that of your peers, employees, and even senior…mehr
Co-published with SHRM. Emotional Intelligence (EI) is a strong indicator of individual, team, and organizational success. But stocking up on emotionally intelligent employees isn't enough: you need a concrete plan for putting this valuable resource to work. The EQ Difference offers an array of self-assessment tools and team-focused exercises that will help increase and leverage emotional intelligence both in individuals and in groups. It's filled with practical tips and suggestions for developing your own ""emotional quotient,"" as well as that of your peers, employees, and even senior executives. Featuring real workplace examples, Letters to Leaders, and excerpts from actual performance reviews that show the positive impact of EI in a variety of environments, The EQ Difference will help your organization achieve greater productivity, higher morale, and better employee retention -- all keys to stronger bottom line results.
ADELE P. LYNN is the author of The Emotional Intelligence Activity Book. She is a popular speaker and consultant specializing in emotional intelligence, ethics, and building trust in the workplace. She lives in Belle Vernon, Pennsylvania.
Inhaltsangabe
Introduction - Your Inner Bird Dog
Part 1 Emotions - The Fuel of Life
Chapter 1 The Connection Between Feelings, Behavior and Performance
Chapter 2 The Mystery of Human Behavior
Chapter 3 The Way We are Wired
Chapter 4 Emotions - What are They?
Chapter 5 Rewiring for Greater Performance and to Live our Intentions
Chapter 6 The Five Areas of Emotional Intelligence
Part 2 Training for the Self-Coach
Chapter 7 The Doorway to Emotional Intelligence
Chapter 8 Step 1 Observe
Chapter 9 Step 2 Interpret
Chapter 10 Step 3 Pause
Chapter 11 Step 4 Direct
Chapter 12 Step 5 Reflect
Chapter 13 Step 6 Celebrate
Chapter 14 Step 7 Repeat
Part 3- Five Areas of Emotional Intelligence At Work