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First published in 2001 and revised in 2017, the Docent Handbook 2 is a valuable resource for docents, guides and interpreters from museums and cultural institutions of all types in the US and Canada. A stimulating and informative "nuts and bolts" manual, the Docent Handbook 2 is useful for new and veteran docents, as well as an important tool for museum educators in their training of docents and guides. The Docent Handbook 2 updates and expands the original handbook with new sections, material, and additional references to reflect the increasingly diverse audiences for museums, the arrival of our digital world, and evolving tour strategies geared to museums of all kinds. Included are sections on learning styles; seeing or learning from objects; family groups, school groups and serving visitors with special needs; appropriate language and guidelines for current practice in addressing arts and artifacts of indigenous peoples; dealing with problems; technology and the docent; and much more. Examples in the handbook reflect a wide range of museum settings. In addition, the handbook serves as a workbook. Each section in the chapter gives you ideas and best practices as well as space at the end of the chapter to write "Your Personal Notes."