Andere Kunden interessierten sich auch für
![Making a difference digitally. E-Commerce in South Africa]( "Making a difference digitally. E-Commerce in South Africa")
Making a difference digitally. E-Commerce in South Africa47,95 €![A Comparison of Sourcing Strategies in the Apparel Industry. Case Study of the H&M Group and Inditex]( "A Comparison of Sourcing Strategies in the Apparel Industry. Case Study of the H&M Group and Inditex")
A Comparison of Sourcing Strategies in the Apparel Industry. Case Study of the H&M Group and Inditex18,95 €![The Role of Organisational Change Management in Offshore Outsourcing of Information Technology Services]( "The Role of Organisational Change Management in Offshore Outsourcing of Information Technology Services")
The Role of Organisational Change Management in Offshore Outsourcing of Information Technology Services29,99 €![Outsourcing and Offshoring of Professional Services]( "Outsourcing and Offshoring of Professional Services")
Outsourcing and Offshoring of Professional Services175,99 €![Unlock Your Call Centre]( "Unlock Your Call Centre")
Unlock Your Call Centre25,99 €![Outsourcing and Offshoring in the 21st Century]( "Outsourcing and Offshoring in the 21st Century")
Outsourcing and Offshoring in the 21st Century93,99 €![Produktionsverlagerung in Niedriglohnländer. Chancen und Risiken am Beispiel der Volksrepublik China]( "Produktionsverlagerung in Niedriglohnländer. Chancen und Risiken am Beispiel der Volksrepublik China")
Produktionsverlagerung in Niedriglohnländer. Chancen und Risiken am Beispiel der Volksrepublik China52,95 €
Master's Thesis from the year 2012 in the subject Business economics - Miscellaneous, grade: 1.0, , language: English, abstract: This research report is entitled: "An investigation into the attractiveness of South Africa as offshore destination for call centre services to the UK". An important objective of this research report was to investigate the factors and key issues that determine South Africa's attractiveness to deliver offshore call centre services to the UK, largely from the perspective of existing call centre outsourcers with their recent and first-hand experience and expertise in this industry. The ultimate objective was to determine the attractiveness of South Africa for UK call centre offshoring.To achieve the above, it was determined that a combination of qualitative, investigative research combined with a quantitative approach would be conducted with data gathering. Primary research was done by conducting in-depth interviews with individuals holding management positions with established call centre outsourcers in South Africa to determine the attractiveness of the location.Overall, it was found that South Africa is averagely attractive for UK call centre service offshoring. Outsourcers highlight that at present offshoring is, because of the global economic climate, a very difficult market to be in. However, if South Africa addresses challenges successfully (e. g. skills shortage in middle management) it can build the right foundation to grow the industry for the future. The location is attractive as it offers cost savings when compared to the UK client market but other locations outperform South Africa in this respect. Therefore, the location is only attractive for a UK niche market as a cheaper but nonetheless premium location that delivers additional benefits relevant to UK business which other locations do not offer. These can be found in service delivery and quality and South Africa's alignment with Western industry standards.
Hinweis: Dieser Artikel kann nur an eine deutsche Lieferadresse ausgeliefert werden.
Hinweis: Dieser Artikel kann nur an eine deutsche Lieferadresse ausgeliefert werden.