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We're All Facing These Challenges:1. Getting it right isn't good enough. Customers expect a VIP experience in every interaction and if you screw it up, just once, it may be fatal.2. The new winners are omni-channel. You must be able to create and manage an exceptional omni-channel experience for your customers, connecting across all channels.3. Price matters, but not the way you think. Poor pricing always affects the success of your business. Low price strategies have never been enough.4. Creativity is the new currency. It crushes the contenders and is the ultimate competitive advantage.Are you ready for solutions?Lisbeth uses her 20-year retail experience as a business owner and trainer to provide leaders with answers on how to meet these sales and customer service challenges in our forever changing business landscape. Her creativity and personal experience will provide you with ideas to continue to top your competitors and remain a leader in your industry. With 39+ chapters full of actionable tips, tricks, and proven solutions, putting Red Hot Customer Experience in your toolkit is a no-brainer for your business success.