Preface. Planning centres - new conception for re-engineering activities in non-producing areas - M Remme and A H W Scheer. Re-engineering through fractal structures - W Sihn. Software benchmark design and use - M Daneva. Requirements, methods and research issues for modeling the product realization process - K W Lyons and M R Duffey. Application of information technology in the redesign and implementation of business processes - G Lyons. Re-engineering the sales department - B E Hirsh, M Kromker, K-D Thoben, and A Wickner. Re-engineering inter company processes through partnership networks - S Crom, J Julian, T Kuhlmann and B Hirsch. How benchmarking supports re-engineering - K Mertins, S Kempf, and G Siebert. The logic of enterprise modeling - M Gruninger and M S Fox. General concepts of a manufacturing system engineering workbench as tool for the re-engineering of manufacturing systems - M Garettu, A Bartolotta. The application of generic process models in business process re-engineering - S J Childe, A M Weaver, R S Maull, P A Smart, and J Bennett. Library based modeling of process chains - G Zulch and A R Fisher. High level process modelling: A key feature of any BPR project - A W Chan and P Bradley. Investment-based analysis of IT-enabled business process re-engineering - T J W Renkema and T Dolan. Simultaneous change - R Feurer and K Chaharbaghi. Business process re-engineering for small and medium sized manufacturing enterprises - J McSwiney. Self assessment - a tool for business process re-engineering - A Rolstadas. A manufacturing business process re-engineering method: Design and redesign of a production control model - J Strandhagen and T Skarlo. Bottleneck-oriented logistics as a basis for business re-engineering - T Penz and P Nyhuis. Measuring and re-engineering logistics chains in the construction industry - T Wegelius-Lehtonen. Logistics performance measurement - an application to pulp and paper industry - J Lehtonen.A comprehensive methodology for factory modelling - K Popplewell and R Bell. BPR in the production system, methodology and results - C Martin and R Encina. An introduction to a process engineering approach and a case study illustration of its utility - P Kawalek. Design of activities in shop floor management: A holistic approach to organisation at operational business levels in BPR projects - E Scherer and M Zolch. The use of the GRAI method in re-engineering - R MacIntosh and A S Carrie. GRAI approach: A methodology for re-engineering the manufacturing enterprise - G Doumeingts, F Marcotte, and H Rojas. Process monitoring for continuous improvement - V J Thomson. Process assessment and simulation games - methods and software supported tools in business process re-engineering - T Laakso, J Hakamaki, K Forsberg and R Smeds. Integrated resource and order monitoring - H P Wiendahl, J Glassner and M Mittendorf. A system solution to concurrent process planning and workshop control - B C chmidt. Index of contributors.