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This book is recommended for all health workers, from doctors down to nurses and cleaners. All health workers including hospital managers and administrators must pay attention to this book. The world has move from general health delivery to patient focus health delivery, therefore health workers need to meet the patients half way than waiting for the patients to accept all they have to offer them. Patients must be encouraged to actively participate in the treatment process.

Produktbeschreibung
This book is recommended for all health workers, from doctors down to nurses and cleaners. All health workers including hospital managers and administrators must pay attention to this book. The world has move from general health delivery to patient focus health delivery, therefore health workers need to meet the patients half way than waiting for the patients to accept all they have to offer them. Patients must be encouraged to actively participate in the treatment process.
Autorenporträt
Soy experto en gestión y administración de hospitales, atención al paciente (servicios de atención al cliente en el hospital) e investigador de servicios sanitarios. He publicado artículos revisados por expertos y premiados sobre cómo deben funcionar los hospitales para satisfacer a los pacientes. Mis libros son de lectura obligada para todos los trabajadores sanitarios y pacientes. Soy conferenciante y formador.