Michael Pidd is Professor of Management Science and Head of the Management Science Department at Lancaster University Management School. He is a research fellow of the UK's Advanced Institute of Management Research and has served as the President of the Operational Research Society. His technical work in computer simulation has been recognised by awards and accolades in the UK and the USA. His current work focuses on improvement in healthcare delivery.
Inhaltsangabe
List of figures List of tables Part I. Principles of Performance Measurement: 1. Measuring public sector performance 2. Why measure, what to measure and what can go wrong Part II. Different Uses for Performance Measurement: 3. Measurement for improvement and planning 4. Measurement for monitoring and control 5. Measurement for comparison 6. Measurement for accountability Part III. Practical Methods for Performance Measurement: 7. Measuring performance through time 8. Scorecards and multidimensional indicators 9. Composite indicators 10. League tables and ranking 11. Data envelopment analysis Index.
List of figures List of tables Part I. Principles of Performance Measurement: 1. Measuring public sector performance 2. Why measure, what to measure and what can go wrong Part II. Different Uses for Performance Measurement: 3. Measurement for improvement and planning 4. Measurement for monitoring and control 5. Measurement for comparison 6. Measurement for accountability Part III. Practical Methods for Performance Measurement: 7. Measuring performance through time 8. Scorecards and multidimensional indicators 9. Composite indicators 10. League tables and ranking 11. Data envelopment analysis Index.
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