Human Resource Management and Service Quality - Bhattacharjee, Pijush
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This book enlightens the extremely emerging subject "Human Resource Management and Service Quality". The book consists of human resource management- objectives, challenges, decision making process, tasks; features- motivation, commitment, roles, effort, reward, performance, job satisfaction, behaviour, commitment, competency, concentration and meditation; organizational function and development; HR planning- activities, process, mathematical analysis, employment costs; job criteria- analysis, description, specification, evaluation; recruitment- criteria, selection procedure, interviews; job…mehr

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Produktbeschreibung
This book enlightens the extremely emerging subject "Human Resource Management and Service Quality". The book consists of human resource management- objectives, challenges, decision making process, tasks; features- motivation, commitment, roles, effort, reward, performance, job satisfaction, behaviour, commitment, competency, concentration and meditation; organizational function and development; HR planning- activities, process, mathematical analysis, employment costs; job criteria- analysis, description, specification, evaluation; recruitment- criteria, selection procedure, interviews; job happenings- placement, induction, promotion, transfer, demotion, separation, retirement, resignation, suspension, discharge, dismissal, retrenchment, lay-off, strike, lockout, outplacement, outsourcing, disciplinary procedure, closure; corporate planning; training and development; career management; communication; duties-responsibilities of HR managers- functions, strategic management, reputation management, scientific inventions and universal rules, total quality management and kaizen; service quality- idea, evolution, dimensions or attributes, SERVQUAL and SERVPERF, minimum attributes.
Autorenporträt
Pijush Kanti Bhattacharjee a travaillé au Département des télécommunications du gouvernement indien en tant qu'ingénieur en télécommunications de 1981 à 2007, puis comme directeur adjoint. Il a ensuite travaillé dans différentes écoles d'ingénieurs et universités en tant que professeur adjoint et professeur associé de 2007 à 2015. Il travaille maintenant comme avocat. Il a écrit cinq livres et plus de 90 articles de recherche.