30,99 €
inkl. MwSt.
Versandfertig in 6-10 Tagen
15 °P sammeln
  • Broschiertes Buch

This book is a comprehensive text designed for all Hospitality and Tourism Personnel, it provides insights into the fundamental concepts in Hospitality Industry. The book addresses the following issues: hotel operations, background of hotel industry, typologies, hotel ownership and management, customer service experience, sustainability in hotel industry, environmental sustainability, hotel impact on environment, environmental sustainability strategy, etc.It also handle issues pertaining to COVID-19 Pandemic, its effect on hotel industry and offers recommendations and solutions during and after the COVID-19 Pandemic.…mehr

Produktbeschreibung
This book is a comprehensive text designed for all Hospitality and Tourism Personnel, it provides insights into the fundamental concepts in Hospitality Industry. The book addresses the following issues: hotel operations, background of hotel industry, typologies, hotel ownership and management, customer service experience, sustainability in hotel industry, environmental sustainability, hotel impact on environment, environmental sustainability strategy, etc.It also handle issues pertaining to COVID-19 Pandemic, its effect on hotel industry and offers recommendations and solutions during and after the COVID-19 Pandemic.
Autorenporträt
Chinwe Ugbaja est maître de conférences au département de gestion de l'accueil et du tourisme de l'École polytechnique fédérale d'Oko et directrice générale à temps partiel du Royal City Dubai Hotel Onitsha. Elle est titulaire d'un M.Sc. en hôtellerie et tourisme de l'université d'État d'Imo, d'un PGD en éducation de l'Open University et d'un BA en archéologie et tourisme de l'université du Nigeria.